Failed Order: No inventory pool details exist

This error indicates Aspenware is sending inventory pool info to RTP but the SKU/header from the order is not set up with an Inventory Pool in RTP admin. It’s possible Aspenware is set up with the wrong SKU/Product Header Code.

1. Review setup on the product to ensure the correct SKU/Product Header Code is defined in Aspenware. Correct the setup for future orders.

2. Manually create order in RTP or email Aspenware (support@aspenware.com) to update the SKU associated with the order in the Aspenware database to have order reprocessed.