Failed Order: Cannot connect to central database

Owned by Kevin Vogle
Feb 28, 2022
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

Cannot connect to central database

Cause/Fix

Cause

Fix

Typically caused when RTPConnect cannot contact the RTP db's.

  1. Wait and resubmit the order.

  2. If problem persists, report to Aspenware support.