Failed Order: The Private Lesson Profile is Incomplete

Owned by Kevin Vogle
Last updated: Feb 24, 2022 by Sarah Holst
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

Line Item 1 : The Private Lesson Profile is Incomplete.

Cause/Fix

Cause

Fix

This error indicates Aspenware is not sending all the necessary private lesson prompt data to RTP. The data is either not getting sent due to a setup issue or the data is getting sent without all 4 required prompts. The required prompts are below and these must be linked to the ‘PromptGroup’, ‘PrivateLessonProfile’ in Prompts admin and the Product needs to be added to the Product Classification, Private Lesson Profile.

Student Count [Custom] [Prompt]
Private Lesson Requires Ability Ski [Custom] [Prompt]
Private Lesson Phone [Custom] [Prompt]
Instructor Comment [Custom] [Prompt]

  1. Verify Prompts and Product Classification setup in Aspenware admin.

  2. Manually create order in RTP or email Aspenware (support@aspenware.com) to see if data can be fixed to resubmit order. Aspenware may be able to populate the ReservationPrompt table with data in order to get the order submitted.