Failed Order: Prompt code: X is not configured

Owned by Kevin Vogle
Last updated: Feb 24, 2022 by Sarah Holst
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

Prompt code: X is not configured

Cause/Fix

Cause

Fix

This error indicates a prompt is attached to a product in an order where the prompt code defined in Aspenware does not exist in RTP. for Prompt Prompts, the prompt value is the ‘Code’ and for Prompts entries, the prompt value is the Unity Key. These values must exist in RTP to prevent this error.

  1. Set the prompt code to a value that does exist in RTP for future orders.

  2. Create the order manually in RTP or email Aspenware (support@aspenware.com) to fix the data in the ReservationPrompt table so the order can be resubmitted.