Failed Order: The field Mailing Phone Number is required

Owned by Kevin Vogle
Feb 28, 2022
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

The field Mailing Phone Number is required

Cause/Fix

Cause

Fix

This error occurs in Siriusware when the customer in the order does not have a phone number. It's possible the save of the phone number from Aspenware to SW failed.

  1. Manually add phone number in SW and re-submit order.

  2. If the same error occurs, email Aspenware support to research the order.