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Failed Order: A connection attempt failed

Failed Order: A connection attempt failed

Owned by Kevin Vogle
Feb 28, 2022

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

One or more errors occurred. A connection attempt failed because the connected party did not respond after a period of time, or established connection failed because connected host has failed to respond.

Cause/Fix

Cause

Fix

Typically a connection error where the order did not get submitted to the POS.

  1. Re-submit the order after verifying it is not already in RTP/SW.

  2. If order already exists in the POS, email Aspenware to set the status of the order to ‘success’ so it no longer shows in the failed order queue.

 

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