Failed Order: Execution Timeout Expired

Owned by Kevin Vogle
Feb 28, 2022
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out

Cause/Fix

Cause

Fix

Typically a connection error where the order did not get submitted to the POS. This error can also occur if RTP is not available when the order is submitted. This typically happens in RTPOneTest if the test db is not available or online.

  1. Re-submit the order after verifying it is not already in RTP/SW.

  2. If the same error occurs, verify RTPOne/RTPOneTest/Siriusware is working properly by logging into the POS.

  3. If order already exists in the POS, email Aspenware to set the status of the order to ‘success’ so it no longer shows in the failed order queue.