Failed Order: This lock request would cause overbooking

Owned by Kevin Vogle
Last updated: Feb 24, 2022 by Sarah Holst
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

This lock request would cause overbooking of the resource, and this resource does not allow overbooking.

Cause/Fix

Cause

Fix

This is an RTP Activity related error that occurs when Aspenware is trying to obtain a lock when there are none available. This error can occur because of timing between the time RTP's Lock expires and the time it takes the lock to be removed from the RTP table. Technically the lock can be expired but still in the RTP table until a process runs in RTP to actually remove it. This error can occur during that time.

  1. Attempt to reprocess order in the order queue.

  2. If error continues, create order in RTP manually.