Failed Order: No inventory pool details exist

Owned by Kevin Vogle
Last updated: Feb 24, 2022 by Sarah Holst
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

No inventory pool details exist for product component code XXXXX

Cause/Fix

Cause

Fix

This error indicates Aspenware is sending inventory pool info to RTP but the SKU/header from the order is not set up with an Inventory Pool in RTP admin. It’s possible Aspenware is set up with the wrong SKU/Product Header Code.

  1. Review setup on the product to ensure the correct SKU/Product Header Code is defined in Aspenware. Correct the setup for future orders.

  2. Manually create order in RTP or email Aspenware (support@aspenware.com) to update the SKU associated with the order in the Aspenware database to have order reprocessed.