Failed Order: Rental Product is required

Owned by Kevin Vogle
Last updated: Feb 24, 2022 by Sarah Holst
1 min read

To help troubleshoot failed orders in your order queue, please reference the details below. This should help you resolve the issue. If further assistance is required, please reach out to support@aspenware.com.

Full Error

Internal Server Error; { "pathAndQuery": "/unityprod/api/order", "message": "Rental Product is required: Product Header Code: XXXX requires rental product

Cause/Fix

Cause

Fix

This error can be caused by having the RTP component Rule, 'Rental Profile Required' added to a non-rental inventory product.

  1. Remove the rule from non-rental inventory component and reprocess order.