Need support troubleshooting failed orders? See our list of solutions below to common issues.
- Failed Order: Object reference not set to an instance of an object - RTPRentalProduct.InitProductProfile
- Failed Order: Problem getting Product Components for ProductHeaderCode: , sale location code: xxx, sales channel code: xxx
- Failed Order: The element LineItem has incomplete content. List of possible elements expected: ProductCode
- Failed Order: Line item tax collected is not correct
- Failed Order: Invalid Additional Payment
- Failed Order: Selected product requires the customer to have a payment profile
- Failed Order: Validation of the Range Rule Failed!
- Failed Order: Prompt code: X is not configured
- Failed Order: The Private Lesson Profile is Incomplete
- Failed Order: There is not enough disk space
- Failed Order: The customer has the maximum allowed Active Entries for this profile
- Failed Order: Rental Product is required
- Failed Order: No inventory pool details exist
- Failed Order: Object reference not set to an instance of an object - GetActivityStartTime
- Failed Order: This lock request would cause overbooking
- Failed Order: Please complete all required voucher properties
- Failed Order: The IP Code is not active or does not exist
- Failed Order: RTP|ONE Order, AW12345, already exists in the system
- Failed Order: Voucher Product not defined
- Failed Order: RTP does not have tax configured for this product
- Failed Order: Customer is not defined / Error in RTP order line item; no customer given
- Failed Order: Inventory Pool Location is not defined
- Failed Order: Invalid Number of Inventory Pool Inventory Dates Selected
- Failed Order: Inventory pool product is required
- Failed Order: A connection attempt failed
- Failed Order: Execution Timeout Expired
- Failed Order: The field Mailing Phone Number is required
- Failed Order: ERR:Guest failed age limit check
- Failed Order: Cannot connect to central database
- Failed Order: Empty Token
- Failed Order: ERR:Item 1B-5660 7ASN-7510 5KSN-4299 must have between 1 and 2 modifiers, and 0 are specified
- Failed Order: The time allotted to this operation may have been a portion of a longer timeout
- Failed Order: Customer could not be found
- Failed Order: Input string was not in a correct format
- Failed Order: Object reference not set to an instance of an object - CreateCustomerId
- Failed Order: Object reference not set to an instance of an object - OrderProcessingClient
- Failed Order: An exception occurred while reading a database value for property GetAxessSerialNumberResult.SerialNumber
- Failed Order: Specified argument was out of the range of valid values
- Failed Order: Object reference not set to an instance of an object - CreditCardUpdateRequest.CallExternalCustomerMap