Smart Campaigns 3.0 Plugin

Owned by Leigh Bush
Last updated: Nov 13, 2024 by Sarah Holst
5 min read

Overview

Aspenware Commerce now offers integration with a plugin, Smart Campaigns 3.0, which enables the ability to send abandoned cart emails. This plugin enables the user to:

  • Create multiple abandoned cart campaigns

  • Configure timing for each campaign

  • Configure email template design for each campaign

  • Create product-specific campaigns

  • Manually or automatically send abandon cart campaigns

  • View reports on outgoing abandoned cart email messages

Please see instructions below install to configure this new plugin and create your first abandoned cart email campaign.

NOTE: Smart Campaigns (developed by Foxnetsoft) replaces the Nop4U Marketing Automation plugin integration, previously used for Abandon Cart emails.

NOTE: Abandon Cart Emails triggered by Smart Campaigns show $0 for dynamically priced products because the Smart Campaign plugin powering these does not have access to dynamic pricing data and cannot be easily modified.

Configuration

1. Install the Smart Campaigns 3.0 Plugin

To install the Smart Campaigns 3.0 Plugin:

  • Go to Admin > Configuration > Local plugins

  • Search Plugin name: Smart Campaigns

  • Select: Install

  • Scroll to the top of the page and select “Restart application to apply changes”. Upon reload you can now find Foxnetsoft at the bottom of your menu by either scrolling to the bottom of the lefthand menu or by searching “Smart Campaigns” and selecting Configure.

  • Once installed and the Configure button is available ask your customer success specialist to add our multiple domain license serial number for you.

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2. Add Email Campaigns

Follow the steps below to configure your new abandoned cart emails in Smart Campaigns 3.0.

  • In Aspenware Admin, go to Smart Campaigns dropdown > List > Add new (located in top right corner)

  •  

  • Go to Admin > FoxNetSoft> Smart Campaigns > List > Main

  • Enter the following:

    • Name: Enter the desired name for your Abandoned Cart Email Campaign

    • Type: Select “Automatic e-mails ‘Abandoned Carts’” from dropdown

    • Send via: Input the time increment after a customer has abandoned cart at which you would like the abandoned cart email to be sent

      • Example: If you would like the customer to be sent the reminder 30 minutes after they left something in their cart, enter 30

      • NOTE: Input must be 16 minutes or longer

    • Email account: Select your resort’s established email account from the drop down

      • These accounts are established via Admin > Email Accounts

    • Attached static file: If you would like to add an attachment to your email upload file here

    • Customer roles: If you would like to restrict your campaign to certain roles you may do so here

    • Send only to subscribers: Do not check as Aspenware Commerce does not use subscriptions

  • Select Save and Continue Edit

3. Configure Abandoned Cart Emails

Continue to Admin > FoxNetSoft> Smart Campaigns > List > Template

  • Configure your message template as desired using the Tools > Source dropdown to input your html

NOTE: Please test your template and your tokens prior to activating your campaign.

  • Select Save and Continue Edit

4. Add Products (Optional)

If you would like emails to be sent only when specific products have been added to the cart (e.g. a season pass or a package) please follow the instructions below. Otherwise, you may skip to the next section.

  • Continue to Admin > FoxNetSoft> Smart Campaigns > List > Products

  • Here you may select “For all products” or restrict your abandon cart campaign to only specific products

    • Select Save and Continue Edit

  • Admin > FoxNetSoft> Smart Campaigns > List > Requirements

    • Do not use this tab as it is not relevant to Abandoned Cart Email Campaigns

  • Admin > FoxNetSoft> Smart Campaigns > List > Messages

    • This tab may be used to see the messages that have been sent

  • Admin > FoxNetSoft> Smart Campaigns > List > Reports

    • This tab may be used to see campaigns that have been sent (e.g. bulk emails may be collected here)

  • Admin > FoxNetSoft> Smart Campaigns > List > Tools

    • This tab may be used to send test emails

5. Test your campaign

  • Go to Admin > FoxNetSoft> Smart Campaigns > List > Tools

  • Enter a test email address and select Send

  • Review your received email

6. Activate your campaign

Once you have tested your campaign you may activate automated emails Admin > FoxNetSoft> Smart Campaigns > List > Main

If you would like to test automation of your campaign you may try activating a campaign that is limited to a specific role or is triggered by a hidden product.

See example email below:

8. Manually Run Aspenware Schedule Task

As part of the implementation of this Smart Campaign plugin there is a scheduled task that needs to be run manually once for the scheduler to pick it up. After running once it will run automatically.

  • In Aspenware Admin, go to System > Schedule Tasks

  • Find the Smart Campaigns task

  • Click Run Now.