Smart Campaigns 3.0 Plugin

Overview

Aspenware Commerce now offers integration with a plugin, Smart Campaigns 3.0, which enables the ability to send abandoned cart emails. This plugin enables the user to:

• Create multiple abandoned cart campaigns

• Configure timing for each campaign

• Configure email template design for each campaign

• Create product-specific campaigns

• Manually or automatically send abandon cart campaigns

• View reports on outgoing abandoned cart email messages

Please see instructions below install to configure this new plugin and create your first abandoned cart email campaign.

Configuration

1. Install the Smart Campaigns 3.0 Plugin

To install the Smart Campaigns 3.0 Plugin:

• Go to Admin > Configuration > Local plugins

• Search Plugin name: Smart Campaigns

Open

• Select: Install
  
  

• Scroll to the top of the page and select “Restart application to apply changes”. Upon reload you can now find Foxnetsoft at the bottom of your menu by either scrolling to the bottom of the lefthand menu or by searching “Smart Campaigns” and selecting Configure.

2. Add Email Campaigns

Follow the steps below to configure your new abandoned cart emails in Smart Campaigns 3.0.

• In Aspenware Admin, go to Smart Campaigns dropdown > List > Add new (located in top right corner)

• Open

  

   

• Admin > FoxNetSoft> Smart Campaigns > List > Main

• Enter the following:

  • Name: Enter the desired name for your Abandoned Cart Email Campaign

  • Type: Select “Automatic e-mails ‘Abandoned Carts’” from dropdown

  • Send via: Input the time increment after a customer has abandoned cart at which you would like the abandoned cart email to be sent

    • Example: If you would like the customer to be sent the reminder 30 minutes after they left something in their cart, enter 30

    • NOTE: Input must be 16 minutes or longer

  • Email account: Select your resort’s established email account from the drop down

    • these accounts are established via Admin > Email Accounts

  • Attached static file: If you would like to add an attachment to your email upload file here

  • Customer roles: If you would like to restrict your campaign to certain roles you may do so here

  • Send only to subscribers: Do not check as Aspenware Commerce does not use subscriptions

• Select Save and Continue Edit

3. Configure Abandoned Cart Emails

Continue to Admin > FoxNetSoft> Smart Campaigns > List > Template

• Configure your message template as desired using the Tools > Source dropdown to input your html

  • Note: Please test your template and your tokens prior to activating your campaign

• Select Save and Continue Edit

4. Add Products (Optional)

If you would like emails to be sent only when specific products have been added to the cart (e.g. a season pass or a package) please follow the instructions below. Otherwise, you may skip to the next section.

Continue to Admin > FoxNetSoft> Smart Campaigns > List > Products

• Here you may select “For all products” or restrict your abandon cart campaign to only specific products

• • Select Save and Continue Edit

• Admin > FoxNetSoft> Smart Campaigns > List > Requirements

  • Do not use this tab as it is not relevant to Abandoned Cart Email Campaigns

• Admin > FoxNetSoft> Smart Campaigns > List > Messages

  • This tab may be used to see the messages that have been sent

• Admin > FoxNetSoft> Smart Campaigns > List > Reports

  • This tab may be used to see campaigns that have been sent (e.g. bulk emails may be collected here)

• Admin > FoxNetSoft> Smart Campaigns > List > Tools

  • This tab may be used to send test emails

5. Test your campaign

• Go to Admin > FoxNetSoft> Smart Campaigns > List > Tools

• Enter a test email address and select Send

• Review your received email

6. Activate your campaign

Once you have tested your campaign you may activate automated emails Admin > FoxNetSoft> Smart Campaigns > List > Main

Note: If you would like to test automation of your campaign you may try activating a campaign that is limited to a specific role or is triggered by a hidden product.

See example email below:

For more information about this plugin please refer to the Smart Campaigns website:

https://www.foxnetsoft.com/smartcampaigns