{"type":"doc","content":[{"type":"paragraph","content":[{"text":"This guide offers instructions on setting up email templates and customizing emails. ","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Prerequisite Tasks","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"excerpt-include","parameters":{"macroParams":{"":{"value":"Prerequisites Tasks Excerpt"},"nopanel":{"value":"true"}},"macroMetadata":{"macroId":{"value":"ffe687f9-33df-45a4-9225-5fd6156e7cb2"},"schemaVersion":{"value":"1"},"title":"Insert excerpt"}},"localId":"f620e566-c4fb-4ab7-ab52-ee4a3d6377d0"}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"POS Tasks ","type":"text"}]},{"type":"paragraph","content":[{"text":"Ensure that products set up for print-at-home in ","type":"text"},{"text":"RTP|One","type":"text","marks":[{"type":"em"}]},{"text":" are set up to generate an Access code. An Access code must be generated so that the correct data needed for email sending will be generated.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Infrastructure/General Tasks ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If using Pick Up Boxes and barcodes/QR codes for PUB printing are added to your order confirmation email, this requires an ","type":"text"},{"text":"Axess ‘Smartlink’","type":"text","marks":[{"type":"link","attrs":{"href":"https://aspenware.atlassian.net/wiki/spaces/AE/pages/1252524733"}}]},{"text":" contract and configuration before Aspenware Commerce configuration can be completed.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure that you have set up service with your chosen email provider. For information and a comparison of supported email providers, see ","type":"text"},{"text":"Email Provider Comparison","type":"text","marks":[{"type":"link","attrs":{"href":"https://aspenware.atlassian.net/wiki/spaces/DB/pages/1040121890"}}]},{"text":". ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Create an HTML email template. ","type":"text"},{"text":"Here is a code sample for an order confirmation email that works across devices that can be customized to your resort’s branding","type":"text","marks":[{"type":"annotation","attrs":{"annotationType":"inlineComment","id":"0bfea3bb-58a9-41fe-a144-4b80033921d3"}}]},{"type":"hardBreak"}]},{"type":"codeBlock","content":[{"text":"\n\n\n\n\n\n\n\n\n\n\n

This is preheader text. Some clients will show this text as a preview. \n\n\n\n\n\n\n\n\n

Thank you for your order!

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Order Confirmation # MB%Order.OrderNumber%

Hello %Order.CustomerFullName%,

This email confirms your order placed at mtbachelor.com on %Order.CreatedOn%. Please review the details of your order and instructions on how to activate and redeem your products below.

WHEN YOU ARRIVE AT MT. BACHELOR,
SCAN EITHER CODE TO PRINT YOUR TICKET

\n\n

\n\n\n\n\n\n\n

\n\n

\n\n\n\n\n\n\n

Billing Address:

%Order.BillingFirstName% %Order.BillingLastName%
%Order.BillingAddress1%
%Order.BillingCity% %Order.BillingZipPostalCode%
%Order.BillingStateProvince% %Order.BillingCountry%

Order Details:

%Order.Product(s)%

How to pickup your tickets

In an effort to get you on the mountain as fast as possible and to create a more contactless experience at Mt. Bachelor we strongly encourage you to use our new Pick Up Boxes (PUBs). Located in both the Sunrise and West Village parking lots, simply scan the barcode above and print your tickets — easy as that!

Parking 101

As an essential tool to help us provide a safe recreational environment, parking reservations are required for the 2020/21. For full details on our FREE parking reservation program visit our Parking Reservations page.

Don't Get Caught Without a Spot

How to park at Mt. Bachelor

\n\n

\n\n\n\n\n\n\n

Reserve Parking

\n\n\n\n\n\n\n

Questions? Please email info@mtbachelor.com or call (541) 382-1709

\n\n\n

","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Commerce Tasks ","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"If Using SendGrid ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure Email Sending Account ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"From the ","type":"text"},{"text":"Configuration > Email Accounts","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page, click ","type":"text"},{"text":"Edit","type":"text","marks":[{"type":"em"}]},{"text":" on the active email account.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To change or set up an email account, fill in the following fields:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Email address","type":"text","marks":[{"type":"strong"}]},{"text":" - Enter sending email address","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Email display name","type":"text","marks":[{"type":"strong"}]},{"text":" - Enter name of the sending email account (what customers see as the “From” field of their email client)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Host ","type":"text","marks":[{"type":"strong"}]},{"text":"- Either an IP address or a domain. ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If using Sendgrid’s API, enter ","type":"text"},{"text":"smtp.sendgrid.net","type":"text","marks":[{"type":"link","attrs":{"href":"http://smtp.sendgrid.net"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Port","type":"text","marks":[{"type":"strong"}]},{"text":" - Set to Port 25 ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"User ","type":"text","marks":[{"type":"strong"}]},{"text":"- Either an email address or username. ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If using Sendgrid, set to “","type":"text"},{"text":"apikey”","type":"text","marks":[{"type":"em"}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Password","type":"text","marks":[{"type":"strong"}]},{"text":" - Either the API key or access password","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"SSL","type":"text","marks":[{"type":"strong"}]},{"text":" - Leave Unchecked","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use default credentials","type":"text","marks":[{"type":"strong"}]},{"text":" - Leave Unchecked","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Send a test email to validate that settings have been properly configured.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you want to configure the abandoned cart email, ensure that you have the “Marketing Automation” plugin installed. If you do not, please contact your ","type":"text"},{"text":"http://support.aspenware.com/support/login","type":"text","marks":[{"type":"link","attrs":{"href":"http://support.aspenware.com/support/login"}}]},{"text":" for assistance. ","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"NOTE: ","type":"text","marks":[{"type":"strong"}]},{"text":" If emails are not sending, and you are receiving a timeout error in the logs, try switching the port used from ","type":"text"},{"text":"25","type":"text","marks":[{"type":"strong"}]},{"text":" to ","type":"text"},{"text":"587","type":"text","marks":[{"type":"strong"}]},{"text":" or ","type":"text"},{"text":"2525","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"If Using Inntopia Marketing Cloud (IMC)","type":"text"}]},{"type":"paragraph","content":[{"text":"There is no configuration in Aspenware Admin. To utilize IMC the resort will need to contact IMC and work with their ","type":"text"},{"text":"Aspenware Customer Success Representative","type":"text","marks":[{"type":"link","attrs":{"href":"http://support.aspenware.com/support/login"}}]},{"text":" to set up the integration. ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"For resorts with an existing IMC account, contact the resort’s IMC representative.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"For resorts setting up a new account, go to Inntopia's website ","type":"text"},{"text":"HERE","type":"text","marks":[{"type":"underline"},{"type":"link","attrs":{"href":"https://corp.inntopia.com/marketing/"}}]},{"text":" and work with an Inntopia representative on creating a new account. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Request Inntopia to provide the following to your Aspenware Customer Success Representative:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"API Key","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"API Secret","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"MessageID Templates for: ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Generic Message, AW Order Confirmation, AW Failed Payment Plan Payment, AW Waiver Notification, AW Failed Subscription Payment, AW Print At Home Notification, Order Queue Failure Notification, and, Password Reset Notification, and Voucher Notification. (Note: the list is subject to change based on new Aspenware features)","type":"text"}]}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Once the above information has been provided, contact your ","type":"text"},{"text":"Aspenware Customer Success Representative","type":"text","marks":[{"type":"link","attrs":{"href":"http://support.aspenware.com/support/login"}}]},{"text":" to configure the values in your environment.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"After values have been added, the resort will need to work with IMC to ensure: ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"DNS settings are enabled to send from the resort's preferred email domain","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Messages are turned on","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Settings are enabled for production","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Test to ensure each email type is functioning.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Detailed Setup Guide","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"excerpt-include","parameters":{"macroParams":{"":{"value":"Detailed Setup Guide Excerpt"},"nopanel":{"value":"true"}},"macroMetadata":{"macroId":{"value":"11dc3673-9382-4d4d-bceb-56410bcca12b"},"schemaVersion":{"value":"1"},"title":"Insert excerpt"}},"localId":"4e17fbf8-97a9-4590-ba98-051eeb6c411b"}}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Update Email Template Content","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Add Global Barcode or QR Code to Order Confirmation Emails","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Add Product-Triggered QR Code Token to Confirmation Email Template","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure Print-at-Home Email Functionality","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure Abandoned Cart Email","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure Order Failure Email Receipt ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Configure Email Voucher Template ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Requeue Emails","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1. Update Email Template Content","type":"text"}]},{"type":"paragraph","content":[{"text":"Email templates can be modified using message templates. The confirmation email details typically include the long descriptions of products included in the customer’s order. To update any of the email templates, follow the steps below.","type":"text"}]},{"type":"paragraph","content":[{"text":"For details about available message templates and the dynamic content they use, see ","type":"text"},{"text":"Email Templates and Dynamic Elements","type":"text","marks":[{"type":"link","attrs":{"href":"https://aspenware.atlassian.net/wiki/spaces/AE/pages/2669576202"}}]},{"text":". ","type":"text"},{"type":"hardBreak"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to","type":"text"},{"text":" Content Management > Message Templates","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page and search for the message template by scrolling through the list (in alphabetic order) or using the search keywords.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":673,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":978,"alt":"image-20250123-230352.png","id":"a40285bf-a95e-4946-a934-8121b77e1124","collection":"contentId-1251868693","type":"file","height":883}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Edit ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":"to update the desired active email templates to open the ","type":"text"},{"text":"Edit message template details","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page. ","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"text":"HINT","type":"text","marks":[{"type":"strong"}]},{"text":": Active templates are indicated by a blue checkmark in the ","type":"text"},{"text":"Is Active","type":"text","marks":[{"type":"strong"}]},{"text":" column.","type":"text"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The following elements are configurable:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Subject: ","type":"text","marks":[{"type":"strong"}]},{"text":"Enter the subject","type":"text"},{"text":" ","type":"text","marks":[{"type":"strong"}]},{"text":"line for the email","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Body: ","type":"text","marks":[{"type":"strong"}]},{"text":"Enter the contents of the email","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"All of the templates have some dynamic content based on the customer and/or order information. The dynamic content in each email template is included in the table below.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To edit the email HTML, go to ","type":"text"},{"text":"Tools > Source Code","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" and adjust the HTML from there in the Source code window.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1661,"id":"11ec16c3-3975-4ce3-a44b-d4040a56b190","collection":"contentId-1251868693","type":"file","height":686}}]},{"type":"paragraph"}]}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"2. Add Global QR Code to Confirmation Email Template","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See linked configuration page ","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"3. Add Product Triggered QR Code to Confirmation Email Template","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"See linked configuration page","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":" 4. Configure Abandoned Cart Email","type":"text"}]},{"type":"paragraph","content":[{"text":"The abandoned cart notification feature will send a customized email to customers who added a product to their cart, but never completed the checkout process. The benefit of using this plugin will help to maximize online sales volume and return by recovering lost revenue. ","type":"text"}]},{"type":"panel","attrs":{"panelIconId":"2601","panelIcon":":cloud:","panelIconText":"☁️","panelColor":"#E3FCEF","panelType":"custom"},"content":[{"type":"paragraph","content":[{"text":"CLOUD CUSTOMERS","type":"text","marks":[{"type":"strong"}]},{"text":": For Cloud Customers on ","type":"text"},{"text":"Commerce 3.2 or later","type":"text","marks":[{"type":"strong"}]},{"text":", the Smart Campaigns 3.0 plugin must be used for configuring abandoned cart emails. Please follow the instructions in the ","type":"text"},{"text":"Smart Campaigns 3.0 documentation","type":"text","marks":[{"type":"link","attrs":{"href":"https://aspenware.atlassian.net/wiki/spaces/AE/pages/2731212801"}}]},{"text":". ","type":"text"}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"NOTE","type":"text","marks":[{"type":"strong"}]},{"text":": This feature will only work if the customer is logged into your store","type":"text"},{"text":".","type":"text","marks":[{"type":"em"}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"IMPORTANT","type":"text","marks":[{"type":"strong"}]},{"text":": Canadian resorts should investigate whether this feature will meet their legal privacy requirements as opt out is not available for this feature. ","type":"text"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"nop4you -> Marketing Automation -> Customer Reminder","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Add new","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" to create your abandoned cart notification task.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the ","type":"text"},{"text":"Create customer reminder","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page, click the ","type":"text"},{"text":"Reminder Info","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" tab and update the following fields:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Name:","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text","marks":[{"type":"em"}]},{"text":"The name of your task","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Rule:","type":"text","marks":[{"type":"strong"}]},{"text":" Select ","type":"text"},{"text":"Abandoned Cart","type":"text","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Active:","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text","marks":[{"type":"em"}]},{"text":"Selected","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Store:","type":"text","marks":[{"type":"strong"}]},{"text":" Optional – You can limit this Abandoned cart task to certain stores if applicable. This is useful if you want to configure different email messages per store.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Allow renew:","type":"text","marks":[{"type":"strong"}]},{"text":" Optional - Select to set the reminder to renew automatically. ie:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the guest removes the item from their cart > then readds it, they will be emailed again starting at the highest “Reminder level”.","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"From Amount:","type":"text","marks":[{"type":"strong"}]},{"text":" N/A","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"To amount:","type":"text","marks":[{"type":"strong"}]},{"text":" N/A","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"From Date:","type":"text","marks":[{"type":"strong"}]},{"text":" The first date and time associated that a guest added the item to their cart that triggers a reminder email. Make sure to configure with UTC times.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Start Date (UTC):","type":"text","marks":[{"type":"strong"}]},{"text":" When the task can first start generating emails. Make sure to configure with UTC times. This is typically set to the same date and time as the ","type":"text"},{"text":"From date","type":"text","marks":[{"type":"em"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" ","type":"text"},{"text":"End Date (UTC):","type":"text","marks":[{"type":"strong"}]},{"text":" When the task will stop generating emails.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":" ","type":"text"},{"text":"Display Order:","type":"text","marks":[{"type":"strong"}]},{"text":" The order in which tasks are displayed in the customer reminder list. If two tasks have the same number defined here, whichever task was created first will display on top.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1643,"id":"b2b7847b-514c-4444-9110-78f242b915af","collection":"contentId-1251868693","type":"file","height":798}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Save and Continue Edit","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"Reminder level","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" tab. Reminder Levels can be set up to send customized messages based on how long the product has been left in the cart. For example, once the level one email has been generated, the customer will qualify for level two.","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Add new","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" ","type":"text","marks":[{"type":"em"}]},{"text":"and enter the following into the fields:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Level Name:","type":"text","marks":[{"type":"strong"}]},{"text":" Give a name to your level. This will not be displayed to the customer","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Level:","type":"text","marks":[{"type":"strong"}]},{"text":" The level that identifies the reminder being sent. Customers qualify for level 1 first, then 2, 3, 4 etc.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Day:","type":"text","marks":[{"type":"strong"}]},{"text":" Defines the number of days that the item has been left in the cart before the email is generated for this level.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Hours:","type":"text","marks":[{"type":"strong"}]},{"text":" Defines the number of hours that the item has been left in the cart before the email is generated for this level.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Minutes:","type":"text","marks":[{"type":"strong"}]},{"text":" Defines the number of minutes that the item has been left in the cart before the email is generated for this level.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Subject:","type":"text","marks":[{"type":"strong"}]},{"text":" The Subject line that is displayed in the email sent to the customer.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Body:","type":"text","marks":[{"type":"strong"}]},{"text":" The body of the email that is sent to the customer (Note: by selecting Tools -> Source Code, you can paste in HTML for your custom message.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Email Account:","type":"text","marks":[{"type":"strong"}]},{"text":" The email account that sends the email to the customer","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"BCC Email Addresses:","type":"text","marks":[{"type":"strong"}]},{"text":" Optional – Define an email address to receive a copy of the email sent out.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1908,"id":"739a5362-a87e-46c4-8eec-48352506512d","collection":"contentId-1251868693","type":"file","height":728}}]}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on the ","type":"text"},{"text":"Reminder Conditions","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" Tab","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Optional – If you’d like this task to only be valid for certain products, you can select ","type":"text"},{"text":"Add new","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" and select your products. You can add multiple products here","type":"text"}]}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":350,"id":"f45564bb-f5e6-4822-b8d6-8932df62dd4a","collection":"contentId-1251868693","type":"file","height":142}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"History ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":"tab will display emails that have been generated with the task.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"nop4you -> Marketing Automation -> Scheduler ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":"to configure the Scheduler module. Here you will be defining how often the system will send out emails generated from the reminder generated above.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select ","type":"text"},{"text":"Edit ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":"on the ‘AbandonedCart’","type":"text"},{"text":" ","type":"text","marks":[{"type":"em"}]},{"text":"line. If you have multiple abandoned cart tasks, emails generated by each task will group under this batch for the system to send out.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":95.0},"content":[{"type":"media","attrs":{"width":1647,"id":"71159b92-efdf-45f9-8646-d54d632d309d","collection":"contentId-1251868693","type":"file","height":614}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the ","type":"text"},{"text":"Edit Scheduler","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page, enter the following:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Rule:","type":"text","marks":[{"type":"strong"}]},{"text":" Abandoned Cart","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enabled:","type":"text","marks":[{"type":"strong"}]},{"text":" Check the box","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Occurs:","type":"text","marks":[{"type":"strong"}]},{"text":" How often you want the system to send out emails. You can send out reminders either hourly, daily, weekly, monthly, or yearly.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":90.0},"content":[{"type":"media","attrs":{"width":1662,"id":"2f1d1315-4b05-476e-bb8d-6b17a83a578f","collection":"contentId-1251868693","type":"file","height":394}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Save","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":". ","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"7. Configure Order Failure Email Receipt ","type":"text"}]},{"type":"paragraph","content":[{"text":"When an order fails to send successfully to ","type":"text"},{"text":"RTP|One ","type":"text","marks":[{"type":"em"}]},{"text":"but completes successfully in the store, an order failure email is sent to notify an email list that an order failure occurred so that further investigation can be done. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"Aspenware Commerce > Order Queue ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Settings","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In '","type":"text"},{"text":"To Email Addresses","type":"text","marks":[{"type":"strong"}]},{"text":" ' add email addresses that should receive order failure emails in a comma-separated list.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1659,"id":"700237f9-0b15-46d8-b3bd-7f9a5ab0db15","collection":"contentId-1251868693","type":"file","height":612}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If enabled, an email will be sent to the designated recipient using the OrderQueue.OrderFailureEmail message template. (To enable, see the Message Template instructions above.)","type":"text"}]}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"NOTE:","type":"text","marks":[{"type":"strong"}]},{"text":" A total of 3 email addresses can be set up to receive order failure emails. If more than 3 people are required to receive these emails, please set up an email distribution list, so multiple people can get an email from a single entry. ","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"8. Configure Email Voucher Template","type":"text"}]},{"type":"paragraph","content":[{"text":"If the vouchers plugin is installed the email vouchers template will be added to the email templates in Content Management. For more information on using vouchers, see the ","type":"text"},{"text":"Vouchers Configuration Guide","type":"text","marks":[{"type":"link","attrs":{"href":"https://aspenware.atlassian.net/wiki/spaces/AE/pages/1879244937"}}]},{"text":". ","type":"text"}]},{"type":"paragraph","content":[{"text":"To configure the email template:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"Content Management > Message Templates","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Search for ‘Vouchers.EmailVoucher’","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":2476,"id":"530647ab-29d4-41ba-a66c-065dda2d694a","collection":"contentId-1251868693","type":"file","height":108}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select ","type":"text"},{"text":"Edit","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to “Source Tools”","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Find the text below and replace the [INSERT URL TO LOGO HERE] with your store’s logo image URL","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Adjust width and height as necessary","type":"text"},{"type":"hardBreak"}]},{"type":"codeBlock","content":[{"text":" $\"Logo\"$ ","type":"text"}]}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center","width":472,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":1338,"id":"9f709543-d96e-4397-97d5-5e8de3f5b299","collection":"contentId-1251868693","type":"file","height":1136}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"NOTE","type":"text","marks":[{"type":"strong"}]},{"text":": Including an extra “/” in the %StoreURL% token can cause a bad URL in the email. ","type":"text"}]},{"type":"paragraph","content":[{"text":"If the StoreURL includes a “/”, then the email template should not include a “/”. The store URL can be found by going to Admin > Configuration > Stores. ","type":"text"}]},{"type":"paragraph","content":[{"text":"To configure this properly:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Scenario 1: Resort uses %Store.URL%","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If that ","type":"text"},{"text":"includes","type":"text","marks":[{"type":"strong"}]},{"text":" a \"/\" in it --> ","type":"text"},{"text":"don't","type":"text","marks":[{"type":"strong"}]},{"text":" include the \"/\" in the template","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If that ","type":"text"},{"text":"doesn't","type":"text","marks":[{"type":"strong"}]},{"text":" includes a \"/\" in it --> ","type":"text"},{"text":"do","type":"text","marks":[{"type":"strong"}]},{"text":" include the \"/\" in the template","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Scenario 2: Resort manually overrides the token and uses their own URL (","type":"text"},{"text":"not recommended","type":"text","marks":[{"type":"strong"}]},{"text":")","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Based on that will determine if the / is needed or not","type":"text"}]}]}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"9. Requeue Emails","type":"text"}]},{"type":"paragraph","content":[{"text":"There are instances when a guest may mention that he/she didn’t receive an email or when email sending was interrupted. These emails can be resent by re-queuing. ","type":"text"}]},{"type":"paragraph","content":[{"text":"RESENDING EMAIL TO GUEST","type":"text","marks":[{"type":"underline"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If a guest is asking about re-sending an order confirmation email, you must first their order to find the correct email to requeue. ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"Sales > Orders","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" and find the correct order. Scroll down to ","type":"text"},{"text":"Order notes","type":"text","marks":[{"type":"strong"}]},{"text":" and find the note that starts with ‘QueuedEmailId=XXXX’, where XXXX is the unique email ID number. Grab this value for the next step.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1637,"id":"01786e57-4bef-40f3-bd29-2f2e292f8fcd","collection":"contentId-1251868693","type":"file","height":325}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"System > Message queue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the ","type":"text"},{"text":"Message queue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" page, enter the ID (using the number found above) in the ","type":"text"},{"text":"Go directly to email #","type":"text","marks":[{"type":"strong"}]},{"text":" and click ","type":"text"},{"text":"Go","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":". ","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If you don’t have the email ID number, you can use another search criteria to locate the email that needs to be resent. ","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1652,"id":"3d7dbf12-a70a-4d22-88fa-f4c624700b71","collection":"contentId-1251868693","type":"file","height":553}}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Once the email is located, click ","type":"text"},{"text":"Edit","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the ","type":"text"},{"text":"Edit message queue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" item page, click ","type":"text"},{"text":"Requeue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1655,"id":"cb054445-4080-406b-bb10-7d0f09046aaf","collection":"contentId-1251868693","type":"file","height":737}}]}]}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"EMAIL SENDING INTERRUPTED","type":"text","marks":[{"type":"underline"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If sending gets interrupted (not sent) and an email needs to be requeued, go to ","type":"text"},{"text":"System > Message queue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Check ","type":"text"},{"text":"Load not sent emails only","type":"text","marks":[{"type":"strong"}]},{"text":". ","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"width":1650,"id":"97bcfe1c-47b0-4b2b-8454-42325a325078","collection":"contentId-1251868693","type":"file","height":368}}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Emails that are not sent will not have an entry in the ","type":"text"},{"text":"Sent on","type":"text","marks":[{"type":"strong"}]},{"text":" column.","type":"text"},{"type":"hardBreak"}]},{"type":"mediaSingle","attrs":{"layout":"center","width":95.0},"content":[{"type":"media","attrs":{"width":1647,"id":"fc791343-0cc1-4c87-85c5-f1084e896138","collection":"contentId-1251868693","type":"file","height":573}}]},{"type":"paragraph"}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Once the email is located, click ","type":"text"},{"text":"Edit","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"On the ","type":"text"},{"text":"Edit message queue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":" item page, click ","type":"text"},{"text":"Requeue","type":"text","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"text":".","type":"text"}]}]}]},{"type":"rule"},{"type":"paragraph"},{"type":"paragraph"}],"version":1}

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WHEN YOU ARRIVE AT MT. BACHELOR,
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