Configuration: Emails

This guide offers instructions on setting up email templates and customizing emails.

Prerequisite Tasks

POS Tasks

Ensure that products set up for print-at-home in RTP|One are set up to generate an Access code. An Access code must be generated so that the correct data needed for email sending will be generated.

Infrastructure/General Tasks

If using Pick Up Boxes and barcodes/QR codes for PUB printing are added to your order confirmation email, this requires an Axess ‘Smartlink’ contract and configuration before Aspenware Commerce configuration can be completed.
Ensure that you have set up service with your chosen email provider. For information and a comparison of supported email providers, see Email Provider Comparison.
Create an HTML email template. Here is a code sample for an order confirmation email that works across devices that can be customized to your resort’s branding

<style></style> <style media="all" type="text/css"></style>  <table class="body" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background-color: #f6f6f6; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#f6f6f6"> <tbody> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top"></td> <td class="container" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; max-width: 600px; padding: 0; padding-top: 24px; width: 600px; margin: 0 auto;" width="600" valign="top"> <div class="content" style="box-sizing: border-box; display: block; margin: 0 auto; max-width: 600px; padding: 0;"> <span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;">This is preheader text. Some clients will show this text as a preview. </span></span> <div class="header" style="margin-bottom: 24px; margin-top: 0; width: 100%;"> <table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; min-width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td class="align-center" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; text-align: center;" valign="top" align="center"><a href="http://htmlemail.io" target="_blank" style="color: #3498db; text-decoration: underline;"><img src="https://d15k2d11r6t6rl.cloudfront.net/public/users/Integrators/BeeProAgency/522732_515539/Logos/MtBachelorLogo.png" alt="Logo" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%;" width="140" height="auto" align="middle" /></a></td> </tr> </tbody> </table> </div> <span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"></span></span> <table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top"> <h1 class="align-center" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 24px; font-weight: 200; margin-bottom: 0px; padding: 12px 24px; text-transform: none; background: #3aaee0; color: white; text-align: center;">Thank you for your order!</h1> </td> </tr> </tbody> </table> <table class="main" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background: #fff; border-radius: 4px; width: 100%;" width="100%" cellspacing="0" cellpadding="20" border="0"> <tbody> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="left"> <h2 class="align-center" style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; font-weight: 400; line-height: 1.4; margin: 0; font-size: 20px; margin-bottom: 16px; margin-top: 16px; text-align: center;">Order Confirmation # MB%Order.OrderNumber%</h2> <hr style="margin: 8px 0; border-top: none; border-bottom: 1px solid #ccc;" /> <p class="center-mobile" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px; margin-top: 24px;">Hello %Order.CustomerFullName%,</p> <p class="center-mobile" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 0;">This email confirms your order placed at mtbachelor.com on %Order.CreatedOn%. Please review the details of your order and instructions on how to activate and redeem your products below.</p> </td> </tr> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center"> <h3 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; font-size: 16px; font-weight: 600; text-transform: uppercase; max-width: 380px; margin: 0 auto 8px auto;">WHEN YOU ARRIVE AT MT. BACHELOR,<br />SCAN EITHER CODE TO PRINT YOUR TICKET</h3>  <div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;"> <table class="article align-center" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; text-align: center; padding-left: 24px; padding-right: 24px; max-width: 260px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center"> <tbody> <tr> <td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px; border: 7px solid #fff;" valign="top"><a href="https://barcode.tec-it.com/barcode.ashx?data=MB%Order.OrderNumber%&code=Code128&multiplebarcodes=false&translate-esc=false&unit=Fit&dpi=96&imagetype=Gif&rotation=0&color=%23000000&bgcolor=%23ffffff&qunit=Mm&quiet=0"> <br /><img src="https://barcode.tec-it.com/barcode.ashx?data=MB%Order.OrderNumber%&code=Code128&multiplebarcodes=false&translate-esc=false&unit=Fit&dpi=96&imagetype=Gif&rotation=0&color=%23000000&bgcolor=%23ffffff&qunit=Mm&quiet=0" border="0" style="margin: 5px auto; width: 150px; height: 150px; display: block; border: 7px solid #fff;" width="260" /><br /></a></td> </tr> </tbody> </table> </div>  <div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;"> <table class="article align-center" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; text-align: center; padding-left: 24px; padding-right: 24px; max-width: 260px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center"> <tbody> <tr> <td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://chart.googleapis.com/chart?chs=300x300&cht=qr&chl=MB%Order.OrderNumber%" style="color: #3498db; text-decoration: underline;"><img src="https://chart.googleapis.com/chart?chs=200x200&cht=qr&chl=MB%Order.OrderNumber%" class="qr-code" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; width: 150px; height: 150px;" width="150" height="150" border:="" 7px="" solid="" fff="" /></a></td> </tr> </tbody> </table> </div> <hr style="margin: 8px 0; border-top: none; border-bottom: 1px solid #ccc;" /></td> </tr> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="left"> <h4 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 14px; font-weight: 500; margin-bottom: 8px;">Billing Address:</h4> <p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px;"><span>%Order.BillingFirstName% %Order.BillingLastName% </span> <br /> <span>%Order.BillingAddress1% </span> <br /> <span>%Order.BillingCity% %Order.BillingZipPostalCode% </span> <br /> <span>%Order.BillingStateProvince% %Order.BillingCountry% </span></p> <h4 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 14px; font-weight: 500; margin-bottom: 8px;">Order Details:</h4> <p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px;">%Order.Product(s)%</p> </td> </tr> <tr> <td class="blue-bg" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; background: #3aaee0;" valign="top" align="left"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 1" target="_blank" class="span-1 no-margin" style="color: #3498db; text-decoration: underline; margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 120px; margin-bottom: 0px;"><img class="col2img" src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/content-lift-white.png" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; height: 140px; width: auto; display: block; margin: 0 auto 12px auto;" height="140" border="0" /></a> <div class="span-4 no-margin center-mobile" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 430px; margin-bottom: 0px;"> <h4 class="highlight" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; margin-bottom: 8px; font-weight: bolder; color: white; font-size: 18px; text-transform: uppercase; letter-spacing: 1px;">How to pickup your tickets</h4> <p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; line-height: 1.5em; font-weight: normal; margin: 0; margin-bottom: 0;">In an effort to get you on the mountain as fast as possible and to create a more contactless experience at Mt. Bachelor we strongly encourage you to use our new Pick Up Boxes (PUBs). Located in both the Sunrise and West Village parking lots, simply scan the barcode above and print your tickets — easy as that!</p> </div> </td> </tr> <tr> <td class="blue-dark-bg" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; background: #206887; color: white;" valign="top" align="left"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 1" target="_blank" class="span-1 no-margin" style="color: #3498db; text-decoration: underline; margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 120px; margin-bottom: 0px;"><img class="col2img" src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/content-pin-white.png" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; height: 140px; width: auto; display: block; margin: 0 auto 12px auto;" height="140" border="0" /></a> <div class="span-4 no-margin center-mobile" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 430px; margin-bottom: 0px;"> <h4 class="highlight" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; margin-bottom: 8px; font-weight: bolder; color: white; font-size: 18px; text-transform: uppercase; letter-spacing: 1px;">Parking 101</h4> <p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; line-height: 1.5em; font-weight: normal; margin: 0; margin-bottom: 0;">As an essential tool to help us provide a safe recreational environment, parking reservations are required for the 2020/21. For full details on our FREE parking reservation program visit our <span style="color: #00ccff;"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" target="_blank" style="color: #3498db; text-decoration: underline;"><span style="color: #00ccff;">Parking Reservations page. </span></a></span></p> </div> </td> </tr> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center"> <p style="margin: 0; font-family: Montserrat, Helvetica, arial, sans-serif; font-weight: bold; font-size: 18px; color: #3aaee0; line-height: 20px; text-transform: uppercase; text-align: center; margin-bottom: 4px;">Don't Get Caught Without a Spot</p> <p style="margin: 0; margin-bottom: 16px; font-family: 'Montserrat', Helvetica, arial, sans-serif; font-size: 16px; font-weight: bold; color: #000000; text-align: center; line-height: 24px;">How to park at Mt. Bachelor</p>  <div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;"> <table class="article align-center no-padding" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; padding: 0; text-align: center; max-width: 260px; padding-left: 0px; padding-right: 0px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center"> <tbody> <tr> <td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" target="_blank" xt="SPCLICK" style="color: #3498db; text-decoration: underline;"><img src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/icons_1_2.png" style="-ms-interpolation-mode: bicubic; max-width: 100%; display: block; border: none; outline: none; text-decoration: none;" class="center-mobile" xt="SPIMAGE" border="0" /></a></td> </tr> </tbody> </table> </div> <div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;"> <table class="article align-center no-padding" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; padding: 0; text-align: center; max-width: 260px; padding-left: 0px; padding-right: 0px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center"> <tbody> <tr> <td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 4" target="_blank" xt="SPCLICK" style="color: #3498db; text-decoration: underline;"><img src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/icons_3_4_0.png" style="-ms-interpolation-mode: bicubic; max-width: 100%; display: block; border: none; outline: none; text-decoration: none;" class="center-mobile" xt="SPIMAGE" border="0" /></a></td> </tr> </tbody> </table> </div> </td> </tr> <tr> <td class="no-margin no-padding" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; margin: 0; padding: 0;" width="auto" valign="top" height="42" align="center"> <div class="span-3 no-margin" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 298px; margin-bottom: 0px;"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" style="text-decoration: underline; display: block; background-size: 16px; color: #000000; text-decoration-line: none; margin-bottom: 24px; background-color: #fedb00; font-family: 'Montserrat', Helvetica, arial, sans-serif; text-align: center; padding: 18px; width: 100%; max-width: 280px;" xt="SPCLICK">Reserve Parking </a></div> <div style="height: 40px;"></div> </td> </tr> </tbody> </table> <table class="blue-bg" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; background: #3aaee0;" width="100%" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center"> <div style="margin: 12px auto; font-size: 12px; color: #ffffff;" vcloak="">Questions? Please email <a href="mailto:info@mtbachelor.com" name="mailto_mtbachelor_com" style="text-decoration: underline; color: #ffffff;">info@mtbachelor.com or call (541) 382-1709 </a></div> </td> </tr> </tbody> </table> <span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"></span></span> <div class="footer" style="clear: both; padding-top: 24px; text-align: center; width: 100%;"> <table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td class="content-block" style="font-family: Montserrat, Helvetica, sans-serif; vertical-align: top; padding-top: 0; padding-bottom: 24px; color: #999999; font-size: 12px; text-align: center;" valign="top" align="center"><span class="apple-link" style="color: #999999; font-size: 12px; text-align: center;">Mt. Bachelor LLC, 13000 SW Century Drive, Bend, OR 97702 </span> <br /> 541-382-1709</td> </tr> </tbody> </table> </div> <span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;">  </span></div> </td> <td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top"></td> </tr> </tbody> </table>

Commerce Tasks

If Using SendGrid

Configure Email Sending Account
1. From the Configuration > Email Accounts page, click Edit on the active email account.
2. To change or set up an email account, fill in the following fields:
  1. Email address - Enter sending email address
  2. Email display name - Enter name of the sending email account (what customers see as the “From” field of their email client)
  3. Host - Either an IP address or a domain.
    1. If using Sendgrid’s API, enter smtp.sendgrid.net
  4. Port - Set to Port 25
  5. User - Either an email address or username.
    1. If using Sendgrid, set to “apikey”
  6. Password - Either the API key or access password
  7. SSL - Leave Unchecked
  8. Use default credentials - Leave Unchecked
3. Click Save.
4. Send a test email to validate that settings have been properly configured.
If you want to configure the abandoned cart email, ensure that you have the “Marketing Automation” plugin installed. If you do not, please contact your http://support.aspenware.com/support/login for assistance.

NOTE: If emails are not sending, and you are receiving a timeout error in the logs, try switching the port used from 25 to 587 or 2525.

If Using Inntopia Marketing Cloud (IMC)

There is no configuration in Aspenware Admin. To utilize IMC the resort will need to contact IMC and work with their Aspenware Customer Success Representative to set up the integration.

For resorts with an existing IMC account, contact the resort’s IMC representative.
For resorts setting up a new account, go to Inntopia's website HERE and work with an Inntopia representative on creating a new account.
Request Inntopia to provide the following to your Aspenware Customer Success Representative:
1. API Key
2. API Secret
3. MessageID Templates for:
  1. Generic Message, AW Order Confirmation, AW Failed Payment Plan Payment, AW Waiver Notification, AW Failed Subscription Payment, AW Print At Home Notification, Order Queue Failure Notification, and, Password Reset Notification, and Voucher Notification. (Note: the list is subject to change based on new Aspenware features)
Once the above information has been provided, contact your Aspenware Customer Success Representative to configure the values in your environment.
After values have been added, the resort will need to work with IMC to ensure:
1. DNS settings are enabled to send from the resort's preferred email domain
2. Messages are turned on
3. Settings are enabled for production
Test to ensure each email type is functioning.

Detailed Setup Guide

Update Email Template Content
Add Global Barcode or QR Code to Order Confirmation Emails
Add Product-Triggered QR Code Token to Confirmation Email Template
Configure Print-at-Home Email Functionality
Configure Abandoned Cart Email
Configure Order Failure Email Receipt
Configure Email Voucher Template
Requeue Emails

1. Update Email Template Content

Email templates can be modified using message templates. The confirmation email details typically include the long descriptions of products included in the customer’s order. To update any of the email templates, follow the steps below.

For details about available message templates and the dynamic content they use, see Email Templates and Dynamic Elements.

Go to Content Management > Message Templates page and search for the message template by scrolling through the list (in alphabetic order) or using the search keywords.
Click Edit to update the desired active email templates to open the Edit message template details page.

HINT: Active templates are indicated by a blue checkmark in the Is Active column.

The following elements are configurable:
1. Subject: Enter the subject line for the email
2. Body: Enter the contents of the email
  1. All of the templates have some dynamic content based on the customer and/or order information. The dynamic content in each email template is included in the table below.
  2. To edit the email HTML, go to Tools > Source Code and adjust the HTML from there in the Source code window.

2. Add Global QR Code to Confirmation Email Template

See linked configuration page

3. Add Product Triggered QR Code to Confirmation Email Template

See linked configuration page

4. Configure Abandoned Cart Email

The abandoned cart notification feature will send a customized email to customers who added a product to their cart, but never completed the checkout process. The benefit of using this plugin will help to maximize online sales volume and return by recovering lost revenue.

CLOUD CUSTOMERS: For Cloud Customers on Commerce 3.2 or later, the Smart Campaigns 3.0 plugin must be used for configuring abandoned cart emails. Please follow the instructions in the Smart Campaigns 3.0 documentation.

Go to nop4you -> Marketing Automation -> Customer Reminder.
Click Add new to create your abandoned cart notification task.
On the Create customer reminder page, click the Reminder Info tab and update the following fields:
1. Name: The name of your task
2. Rule: Select Abandoned Cart
3. Active: Selected
4. Store: Optional – You can limit this Abandoned cart task to certain stores if applicable. This is useful if you want to configure different email messages per store.
5. Allow renew: Optional - Select to set the reminder to renew automatically. ie:
  1. If the guest removes the item from their cart > then readds it, they will be emailed again starting at the highest “Reminder level”.
6. From Amount: N/A
7. To amount: N/A
8. From Date: The first date and time associated that a guest added the item to their cart that triggers a reminder email. Make sure to configure with UTC times.
9. Start Date (UTC): When the task can first start generating emails. Make sure to configure with UTC times. This is typically set to the same date and time as the From date.
10. End Date (UTC): When the task will stop generating emails.
11. Display Order: The order in which tasks are displayed in the customer reminder list. If two tasks have the same number defined here, whichever task was created first will display on top.
Click Save and Continue Edit.
Click on the Reminder level tab. Reminder Levels can be set up to send customized messages based on how long the product has been left in the cart. For example, once the level one email has been generated, the customer will qualify for level two.
1. Click Add new and enter the following into the fields:
  1. Level Name: Give a name to your level. This will not be displayed to the customer
  2. Level: The level that identifies the reminder being sent. Customers qualify for level 1 first, then 2, 3, 4 etc.
  3. Day: Defines the number of days that the item has been left in the cart before the email is generated for this level.
  4. Hours: Defines the number of hours that the item has been left in the cart before the email is generated for this level.
  5. Minutes: Defines the number of minutes that the item has been left in the cart before the email is generated for this level.
  6. Subject: The Subject line that is displayed in the email sent to the customer.
  7. Body: The body of the email that is sent to the customer (Note: by selecting Tools -> Source Code, you can paste in HTML for your custom message.
  8. Email Account: The email account that sends the email to the customer
  9. BCC Email Addresses: Optional – Define an email address to receive a copy of the email sent out.
Click Save.
Click on the Reminder Conditions Tab
1. Optional – If you’d like this task to only be valid for certain products, you can select Add new and select your products. You can add multiple products here

The History tab will display emails that have been generated with the task.
Go to nop4you -> Marketing Automation -> Scheduler to configure the Scheduler module. Here you will be defining how often the system will send out emails generated from the reminder generated above.
Select Edit on the ‘AbandonedCart’ line. If you have multiple abandoned cart tasks, emails generated by each task will group under this batch for the system to send out.
On the Edit Scheduler page, enter the following:
- Rule: Abandoned Cart
- Enabled: Check the box
- Occurs: How often you want the system to send out emails. You can send out reminders either hourly, daily, weekly, monthly, or yearly.
Click Save.

7. Configure Order Failure Email Receipt

When an order fails to send successfully to RTP|One but completes successfully in the store, an order failure email is sent to notify an email list that an order failure occurred so that further investigation can be done.

Go to Aspenware Commerce > Order Queue
Click Settings.
In 'To Email Addresses ' add email addresses that should receive order failure emails in a comma-separated list.
- If enabled, an email will be sent to the designated recipient using the OrderQueue.OrderFailureEmail message template. (To enable, see the Message Template instructions above.)

8. Configure Email Voucher Template

If the vouchers plugin is installed the email vouchers template will be added to the email templates in Content Management. For more information on using vouchers, see the Vouchers Configuration Guide.

To configure the email template:

Go to Content Management > Message Templates
Search for ‘Vouchers.EmailVoucher’
Select Edit
1. Go to “Source Tools”
2. Find the text below and replace the [INSERT URL TO LOGO HERE] with your store’s logo image URL
3. Adjust width and height as necessary
  
  <img src="[INSERT URL TO LOGO HERE]" alt="Logo" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%;" width="150" height="41" align="middle" />

9. Requeue Emails

There are instances when a guest may mention that he/she didn’t receive an email or when email sending was interrupted. These emails can be resent by re-queuing.

RESENDING EMAIL TO GUEST

If a guest is asking about re-sending an order confirmation email, you must first their order to find the correct email to requeue.
- Go to Sales > Orders and find the correct order. Scroll down to Order notes and find the note that starts with ‘QueuedEmailId=XXXX’, where XXXX is the unique email ID number. Grab this value for the next step.
Go to System > Message queue.
On the Message queue page, enter the ID (using the number found above) in the Go directly to email # and click Go.
- If you don’t have the email ID number, you can use another search criteria to locate the email that needs to be resent.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.

EMAIL SENDING INTERRUPTED

If sending gets interrupted (not sent) and an email needs to be requeued, go to System > Message queue
Check Load not sent emails only.
Emails that are not sent will not have an entry in the Sent on column.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.

Aspenware Customer Hub