Configuration: My Account Communication Preferences

Setup Checklist

Prerequisite Tasks

1. Choose Communication Preferences Presentation

When the user opens the My Account Communication Preferences tab, a call is made to their RTP|One Communication Profile to see if the “Do Not Email” checkbox is selected or not.

Open

RTP|One Communication Profile

Based on your preference, their My Account Communication Preferences tab can be displayed in one of two ways. Decide which presentation is preferred.

Opt In Flow Not Enabled (default)

Open

The checkbox reads “Opt Out of Marketing Emails” and shows as checked for a user who has a Do Not Email designation in their RTP|One profile (it would be unchecked for a user who does not have a Do Not Email designation in RTP|One.)

Opt In Flow Enabled

2. Configure Settings

The customersettings.OptOutEmailCheckboxEnabled setting controls whether the checkbox is displayed on the Communication Preferences Tab allowing guests to make changes to their marketing communication preferences. By default, the setting is set to FALSE and the checkbox does not appear on the Communication Preferences Tab.

• To include the Opt Out of Marketing Emails checkbox on the Communications Preferences Tab, go to Configuration > Settings > All Settings and type customersettings.OptOutEmailCheckboxEnabled in the Name field and click Search. This will locate the setting.

• Once the setting is found, click Edit.

• Click into the Value field and update it to ‘True’.

• Click Update.

3. Configure Language Strings

The Communication Preferences Tab has several configurable language strings available. The following instructions explain what text is configurable and how to edit them.

• account.navigation language string

This language string configures the “My Account” label on the store homepage. The default text is “My Account.” (In the image below, it has been updated to read “ACCOUNT/SIGN OUT”.

• account.fields.optoutemailcheckbox language string

The text that accompanies the checkbox is also configurable through a language string called account.fields.optoutemailcheckbox. This controls the messaging for opting in/out of marketing emails in the My Account communication preferences update flow.

• account.communicationpreferences.description

The text under the Communication Preferences heading on the page is also configurable through a language string called account.communicationpreferences.description. This could be configured to give guests information about communication preferences such as “We typically send emails about 2 times per month” or “Want to receive the latest deals? Make sure you are receiving our emails!”, or it can be left blank.

To update a language string, go to Configuration > Languages

1. Select English and click Edit.

2. Search for the string resource you wish to update and click Search.

3. Click Edit.

4. Update the value to include your desired text and Save.

    

Detailed Setup Guide

1. Enable and Configure the Communication Preferences Tab

There are several configurable text components on the Communications Preferences Tab. To configure these components:

Go to Configuration > Settings > Customer Settings and scroll down to Additional Customer Settings. The last three fields are pertinent to the Communications Preferences Tab. Complete them as follows:

• Hide ‘Communication Preferences’ tab: This checkbox is unchecked by default (meaning that the Communication Preferences Tab will display by default on the My Account page). Checking this box will keep the Communication Preferences Tab from being visible on the My Account page.

• URL to manage the Communication Preferences: This field enables redirection to a third-party site if your resort utilizes a third party to manage guest communication preferences. The logged-in customer’s email will be passed into the third-party site as a parameter when they click “Manage Preferences.”

  • The body of the URL is provided by the third-party partner, and we append "/?email={email}" to add the functionality of passing the logged-in user’s email address. Example URL: https://www.myresort.com./shop-email-preferences/?email={email}

• Opt In Flow Enabled: This checkbox determines what designation a check in the checkbox will send to the user’s RTP|One Communication Profile. If Opt In Flow is enabled, then a check sends an “accepts emails” designation to RTP|One. If Opt In Flow is disabled, then a check in the box sends a “declines email” designation to RTP|One. Depending on which presentation you preferred above in the Prerequisite Steps, check or uncheck this box as appropriate.

• Leave the remaining fields unchecked.

• Click Save.

2. Configure 3rd Party Communication Preferences Widget (Optional)

If your resort utilizes a 3rd party to manage guest communication preferences, a widget can be installed to facilitate that link from the Communication Preferences page in My Account. To configure the widget:

• Ensure that the Communications Preferences Page has been enabled (see instructions above in Configure Communication Preferences Tab).

• Ensure that the Opt Out of Marketing email checkbox has been disabled (see instructions above in the Settings section called Show/Hide Opt Out of Marketing Emails Checkbox).

• Go to Configuration > Settings > Customer Settings.

• Scroll to the last 4 items in the Additional Customer Settings section and configure them:

  • Display a Communications Preferences widget: Checked. This will enable a CTA which enables users to get to the third-party site.
    
    

  • Widget CSS URL: Enter the URL for the Widget CSS.

  • Widet JavaScript (JS) URL: Enter the URL for the widget JavaScript.

  • Widget HTML code: Enter HTML code for the widget.
    
    

• Click Save.