Common Troubleshooting: Related Products

Q: My related products are not showing on the PDP?

A: Make sure the Related Products plugin is installed.

Q: My product card is not showing a price, what do I do?

A: Ensure setting aspenwarecommercesettings.hidepricingonpromotionalproducttiles is not set to true

Q: The Related Product product card is enlarged and looks strange.

A: Long product titles may enlarge related products card to fit titles. Aspenware recommends keeping product titles to a few words.

Q: What if I want to relate more products than fit on one line on a regular desktop display?

A: If more products are entered than can be displayed in one row, products will be separated into as many rows as is necessary to display all related products. For this reason, you may not want to set more than 4 related products to prevent excessive scrolling on mobile.

Open

Multiple Rows of Related Products