Release Date: 12/2/24

Enhancements

Enhanced Customer Profile Experience

We’ve improved the Create/Update Customer Profile page to enhance the user experience and ensure only necessary information is collected. These updates apply to both the sign-up and sign-in flows and focus on capturing any necessary information the first time the user interacts with Identity v3 (Powered by Auth0).

Sign-Up Flow Enhancements

When a new user signs up they will see a form displaying the fields needed to complete their initial account, including:

• First Name

• Last Name

• Date of Birth (DOB)

• Zip Code

• Phone Number

• Consent Preferences

To guide users through the process more effectively, we’ve added a new language string with clear and instructive messaging:

• New Language String: accounts.userprofile.formtitle.newuser

• Default Copy: “Almost there! Finish setting up your account.”

This ensures users understand the importance of providing complete details before creating their account.

Sign-In Flow Enhancements

For existing users signing in, we’ve streamlined the process to prompt only for the missing required information. For example:

• If a user’s profile includes their name, DOB, and zip code but is missing their phone number, they will only be asked to provide the phone number before completing the sign-in.

To support this flow, we’ve added another language string with user-friendly messaging:

• Language string: accounts.userprofile.formtitle.existinguser

• Default Copy: “Can you help us with a few required details?”

These improvements simplify the experience by minimizing the effort required for users to update their profiles while ensuring all critical information is captured.