Gift Card Setup - Recommendations

Overview

Are you considering selling gift cards online? Orders placed within Aspenware can sync to the Delivery Method and Delivery Detail fields in RTP and are stored on the order line item in ONE|Resort Order Processing (see Delivery/Shopping documentation for details). Use the sections below to help plan the best gift card configuration for your resort.

Considerations & Capabilities

Below are important considerations to make prior to creating gift card products:

Considerations

Capabilites

Example

(click to enlarge)

Considerations

Capabilites

Example

(click to enlarge)

What gift card amounts do you want to offer?

Gift card amounts should be created as attribute combinations to define the PHC and pricing for each option. This can be displayed as a radio button or a drop-down on the PDP based on resort preferences.

Do you want to allow on-site pickup?

Option 1: The Delivery Method for on-site pickup can be selected by the guest on the PDP by using an add-on product that has Delivery associated to it.

Option 2: The Delivery Method for on-site pickup can also be set on the Core product.

Note: If you are offering on-site pickup as the only option or are not charging for shipping then setting the Delivery Method to the Core product is recommended. If you are charging for shipping then see additional considerations below.

Do you want to allow free shipping?

Set up the Core product using Aspenware’s Delivery module in order to collect the guest’s address during checkout.

Note: The shipping destination is only supported at the order-level. Guests cannot purchase multiple gift cards and ship them to different addresses within the same order.

Do you want to charge a shipping fee per product?

Set up an Add-On product using Aspenware’s Delivery module in order to collect the guest’s address during checkout. Then assign this Add-On product to the Core product as a required attribute.

Note: The shipping destination is only supported at the order-level. Guests cannot purchase multiple gift cards and ship them to different addresses within the same order.

Do you want to charge a shipping fee at the order-level?

This is supported when Aspenware Retail is configured within your store.

Note 1: See HUB article on Retail requirements as pro-service hours may be required to enable in your store.

Note 2: There is also a method to setup the product to first ask “How many gift cards are you purchasing?” then the guest could add multiple cards at once while only being charged one fee for shipping. This is not recommended as it complicates the PDP unnecessarily for guests.

Note 3: The shipping destination is only supported at the order-level. Guests cannot purchase multiple gift cards and ship them to different addresses within the same order.

 

Do you charge different pricing for faster shipping speeds?

Set up two or more Add-On products using Aspenware’s Delivery module. Price each Add-On with the desired shipping cost. On the Core product, assign these Add-On products as unique attribute values under the same attribute.

Note 1: This is only applicable to non-retail configurations.

Note 2: The shipping destination is only supported at the order-level. Guests cannot purchase multiple gift cards and ship them to different addresses within the same order.

Do you want to provide customization to the gift card such as recipient name or a personalized message?

Utilize prompts to collect custom messaging to include on gift cards.

Note: See Simple Prompts for configuration requirements.

Do you want to enable guest checkout?

This reduces friction to complete an order for only gift cards.

Note: See Guest Checkout requirments and feature notes: Configuring Guest Checkout.

Do you want to enable gift card redemption?

You can enable gift cards as a from of payment during checkout

Note: See Alternate payment setup requirements: Configuring Alternate Forms of Payment.

Do you want to allow the guest to ship to more than one location?

If a guest is purchasing multiple products, they can select multiple pick-up options but only a single shipping address can be entered per order. Shipping multiple products to different locations in a single order is not supported. A guest can complete multiple orders to ship to various locations.

 

NOTE: Aspenware recommends that you follow RTP’s best practices when issuing or printing your gift cards. In addition to being unique, all gift card numbers should all:

  1. Be 16 digits long

  2. Have the same 4 digit prefix for each batch (e.g. you print 10,000 GCs)

  3. Be generated with and pass the Mod 10/Luhn algorithm

Examples

Below are some examples that resorts have used in their environments:

 

Big Sky Example

  • Gift card prices are displayed as radio buttons on the left side of the PDP

  • Guest is charged a shipping fee per product

    • Priority shipping for $3.50 per product

    • Express shipping for $22.75 per product

  • In checkout, the guest can optionally provide a recipient name

  • In checkout, the guest can optionally provide a message

  • Shipping selection maps to RTP for fulfillment to ensure the order is shipped at the correct price

 

 

Jackson Hole Example

  • Gift card prices are displayed as a drop-down in the dynamic box

  • Guest is not charged for shipping

  • In checkout, the guest can optionally provide a recipient name

  • In checkout, the guest can optionally provide a message

  • In check out, delivery selection maps to RTP and the Guest can choose to ship or pick up their product