Redeem Product Vouchers online with Aspenware Commerce
- Jamie Egan
- Yolanda Foose
- Jenni Buonanni
Promo’s like friends and family tickets can now be redeemed online with Aspenware Commerce.
Even before COVID-19, the ski industry needed more creative options to engage guests online, eliminating the need to directly interact with guests unnecessarily. With speed and convenience being paramount in today’s guest experience, many of the solutions to the challenges we face during COVID-19 will only continue to benefit the way guests experience resorts in today’s high paced world. These solutions have helped streamline the guest experience from online transaction to loading the lift, all with little or no guest and employee engagement.
One of these particular challenges to keep guests out of lines and distanced from one another is addressing how voucher redemption is handled. In the 2.7 release, Aspenware will be rolling out its online product voucher redemption module which will improve the guest experience while also taking some of the burden away from ticket lines and resort employees.
Aspenware Commerce already supports using payment value vouchers during the checkout flow as an additional payment type. Our Enhanced Voucher Redemption feature is now going to allow product vouchers to be redeemed online using an installed banner widget which can be accessed from anywhere on a resort’s Commerce store.
This functionality is perfect for the redemption of Friends & Family tickets or Employee coupons. Thredbo is currently using Enhanced Voucher Redemption to allow guests to redeem summer “bring a friend” vouchers on their store.
The banner acts as a “fence” to validate whether the voucher number entered matches specific vouchers from RTP that have been configured to sell a hidden product in Aspenware Commerce. Once the voucher number has been validated through the banner, the guest will be rerouted to the otherwise fenced voucher product to complete checkout.
Once the guest completes checkout the voucher will be inactivated as used or decremented (depending on how many uses the voucher has) in RTP. This ensures that multiple guests cannot redeem the same voucher on Commerce or at the window.
Along with the voucher banner, Enhanced Voucher Redemption will also include a new look and enable functionality within the My Account voucher section. Guests will now be able to View/Print, Email or Redeem eligible vouchers from this page. These voucher CTAs can be displayed or hidden based on how the voucher product is configured in Admin.
Phase one of Enhanced Voucher Redemption includes product voucher redemption using the banner and fenced product and is currently available to resorts on the 2.12.5/6 version. Phase two, which includes the my account enhancements is coming soon with the release of the 2.12.7 version. 2.12.7 will be available the week of 12/14/20. Phase 3, which includes the ability to redeem discount vouchers online will be available in early 2021. To learn more about Enhanced Voucher Redemption and how it may benefit your resort, please reach out to your Aspenware representative, or support@aspenware.com to schedule a demo.