Configuration: Resort Tools - Kiosk

Prerequisite Tasks

Receive Credentials

The Resort will receive credentials from Aspenware and will utilize those to login to Resort Tools.

POS Tasks

1. Configure unique client codes for each Self-Reg Kiosk

Configure unique 3 or 4 - digit RTP Client Codes for each kiosk in RTP|One as they will be added to Resort Tools - Kiosk at a later step.

2. Configure authorization type(s) (Optional)

If Self-Registration will include the waiver signing step then RTP|One’s Authorization Type must be set to active and the Authorization Text field must be populated with the waiver HTML code. All steps required for a full authorization type configuration per RTP|One documentation is recommended.

Infrastructure Tasks

1. Purchase and install the required hardware and optional hardware

This product requires a useable kiosk in order for guests to complete registration steps.

2. Select database to be used for Aspenware Resort Tools - Kiosk (RTP|One database or a separate ResortTools database)

Aspenware requires adding new tables and stored procedures for Resort Tools - Kiosk. This can be added to the RTP|One Db or a new Db (ie: ResortTools). Both options work but some resorts do not want anything non-RTP related added to the RTP|One Db and choose to have Aspenware create a new ResortTools Db. Aspenware will create a new SQL role and user for use with Resort Tools - Kiosk.

3. Provide Aspenware access to VPN (if applicable)

If RDP access is restricted to access through a VPN then provide Aspenware Representative with credentials to obtain access.

4. Provide Aspenware access to RDP

Provide credentials to access the RDP that will host Resort Tools - Kiosk. Aspenware’s credentials will need read and write permissions.

5. Provide Server details that will host Resort Tools - Kiosk

Aspenware requires Resort Tools - Kiosk to be installed on a server that is not the Unity server. However, the hosting server needs to be able to communicate to the Unity server using the Unity URL (ie: https://servername.com/UnityProd/index.html) and also needs to be able to communicate to the RTP Db Server.

6. Install Google Chrome on the hosting server

Aspenware requires Google Chrome to be installed on the hosting server to enable testing.

7. Install Resort Tools - Kiosk (To be completed by Aspenware)

Once the steps above are complete Aspenware will install Resort Tools - Kiosk and required files based on RTP’s Server install guide and dotnet-hosting-2.2.7-win.

8. Enable intranet access for Kiosks

Self-Registration Kiosks must be able to access the internal network. If using fonts hosted online, kiosks must also have internet access.

9. Login as ‘User’

Once all required steps are completed, the Resort staff can then login with the credentials provided during the ‘pre-requisite’ task.

Please note:

• The sign-in session will last for 180 days by default, after which the Resort will need to sign in again on the terminal.

• Each terminal must be signed in separately for guest access.

10. Complete printer setup (optional)

Printer(s) should be on the same network as Resort Tools - Kiosk and the printer drivers must be installed directly onto the hosting server. The local driver then must be mapped to the hosting server driver.

12. Configure .RDL for printing (optional)

Self-Registration can print output upon self-registration task completion (ie: the most common printing output is a rental form). Aspenware will provide an example .RDL with all the supported fields that can print.

13. Set Up custom Resort Tools - Kiosk URL (optional)

By default, the server IP address or server name is used. If the resort would prefer to set up a custom URL the resort can do so.

Resort Tools - Kiosk Admin Tasks

Determinations must be made about the following items to customize for your resort.

1. Determine Kiosk Requirements

Before beginning configuration, determine, for each location, which steps will be used, the order of steps, the rules for each step, and which forms of guest lookup will be supported.

• Available Guest Lookup options: 

  • Search by name and dob (Required) 

  • Search by OrderID

    • Option to scan orderID barcode. Requires barcode scanner peripheral.

  • Search by Media

    • Requires RF Scanner peripheral. 

• Available Steps: (order configurable)

  • Waiver Signing (single waiver per location)

    • Determine age limit for Waiver Signing as Self.

    • Determine which waiver will be signed at each location.

  • Child Registration Capture

    • Determine age limit for Child Registration Information Requirement.

  • Rental Profile

    • Determine if rental profile required, or can guests skip rental step.

    • Determine if collecting Goofy.

  • Rental Printing

    • Are printers 1:1 for terminals, how many printers, how many terminals, and which terminals will use which printers?

    • What information should be printed on rental printing form and what format? 

      • Typically, rental form number and customer information are included, at minimum. 

• How many “terminals” at each location?

Example

2. Gather Branding Materials

The Resort Tools - KIosk tool is highly customizable and can be branded to use resort-specific colors, fonts, logos, and background images.

Images - Images are stored on the hosting server and must be placed in the following folder:

Test: C:\inetpub\wwwroot\{ResortName}Test\wwwroot\images

Live: C:\inetpub\wwwroot\{ResortName}\wwwroot\images

Image Settings	Location	Spec Requirements	Image Example (click to enlarge)

Image Settings	Location	Spec Requirements	Image Example (click to enlarge)
Name: BACKGROUND IMAGE URL Formatting: http{s}://{server host Name}/{folder name}/images/{filename}.{file extension} Example: http://10.0.1.77/resorttoolstest/images/backgroundimage.jpg	Background image appearing on all steps after welcome page. Note: A “white-fade” is automatically overlayed to the background (defaults to white background if blank)	min. 1920x1080 and 200k-300k in file size muted image that looks good behind text Formatting jpeg	Open (click to enlarge)
Name: LOADING IMAGE URL Formatting: http{s}://{server host name}/{folder name}/images/{file name}.{file extension} Example: https://resorttools.aspenware.com/aspenwareresorttoolstest/images/90x90logo.png	Loading icon displayed throughout the flow (defaults to an empty spinning circle if left blank)	256x256 png recommended to select a simplified version of logo	Open (click to enlarge)
Name: START BACKGROUND IMAGE URL Formatting: /images/{image name}.{file extension} Example: /images/bkg-start.jpg	Welcome screen (defaults to white background if blank) Note: A “white-fade” is automatically overlayed to the background (defaults to white background if blank)	min. 1920x1080 and 200k-300k in file size jpeg
Name: PROGRESS MAP RESTART BUTTON IMAGE Formatting: {image name}.{file extension} Example: icon-startover.svg	Appears at the bottom of the left column throughout steps (defaults to image example)	256x256 png recommended to select a simplified version of logo
Name: PROGRESS MAP LOGO IMAGE Formatting: {image name}.{file extension} Example: Resort Logo 90 x 90.png	Appears at the top of the left column throughout steps And on the initial start page. The start page size can also be resized with the setting “START PAGE LOGO WIDTH“	Square 90x90 PNG or SVG file (SVG preferred) Ensure some padding around logo (~10px-15px)

Fonts - Preferred fonts and font color can be set to primary and secondary. Fonts can be synced to Self-Registration by either:

1. Uploading fonts to the fonts folder:

Test: C:\inetpub\wwwroot\{ResortName}TestTools\wwwroot\fonts

Live: C:\inetpub\wwwroot\{ResortName}Tools\wwwroot\fonts

Supported font formattings are opentype, truetype, woff, or woff2.

2. Server fonts like Adobe Fonts or Google Fonts can also be used if kiosks will have access to the internet.

Colors - Resort branded colors can be input in HEX# formatting. Colors that can be modified in Self-Registration are listed in the table below:

Detailed Setup Guide

1. Update Settings

Go to the Admin home screen > Self Registration > Settings and complete the following:

Resort Name: Input the name of the resort

Test Mode: Unchecked will disable clicking the “Scan” icon. Checked will enable clicking the “Scan” icon in order to test finding an account by pass# or RFID#.

Test Card Number: The value input here will be the scan value emulated when Test Mode is enabled

Force HTTPS: Unchecked will set URLs to “http”. Checked will set URLs to “https” and should only be selected if a custom URL with https is being used

Default Signature Device: Select “Screen” if monitors are touchscreen. Select “Pad” if a signature pad will be used for signing waivers.

1Risk URL: This is the URL provided by 1Risk for the iframe.

1Risk Point of Sale System: Choose the appropriate POS for your resort.

1Risk Date Format: Choose the appropriate date format for your resort.

1Risk Secret: Provided by 1Risk and used to decrypt 1Risk data.

Date Picker Year Order: Choose whether you want the date picker (used for birth date) to be sorted in ascending or descending order.

Date Picker Number of Years: Select the number of years before the current year that you’d like to display. Hint: Imagine your oldest guest and allow for that birth date.

2. Add Location(s) and input Location settings

Go to Resort Tools - Kiosk Admin > Self Registration > Settings > click Add under Locations then complete the following:

Location ID: input a name to label the Location in Resort Tools - Kiosk (this is not linked to anything in RTP|One)

Location Name: input the name to be saved for reference in Resort Tools - Kiosk Admin (ie: Resort Name or a location-specific area such as “West Rental Office”)

Print on Complete: checked will automatically print upon guests completing the rental process. Unchecked will not print.

Default Terminal ID: Input a valid terminal ID (setting required as a placeholder)

Display Damage Waiver: Checked will display a checkbox with damage waiver as a selectable option on the Rental Profile step and if the guest selects this and printing is enabled it will show on the printed form. Unchecked will remove the damage waiver from appearing as a selection.

Default Damage Waiver: Checked will mark the damage waiver as preselected if the damage waiver is enabled. Unchecked will default the damage waiver to unselected if the damage waiver is enabled.

Default Signature Device: Select “Screen” if utilizing touchscreen monitors. Select “Pad” if utilizing a signature pad.

Require Address for Contact: Checked will force guests who are creating a new account to enter their address information. Unchecked will not display address information when guests are creating a new account.

Skip Rental Allowed: Checked allows guests the option to skip the Rental Profile step. Unchecked forces the guest to complete the Rental Profile step.

Minors Only Allowed: Checked allows minor accounts to complete steps even if they don’t have a linked adult profile in their RTP household. Unchecked blocks minor accounts from completing steps unless there is an adult profile in their RTP household.

Fast Flow Allowed: Checked enables guests with active registration in RTP|One to optionally skip completing steps again. Unchecked forces guests to go through all configured Kiosk steps even if they have completed steps recently.

Enable Marketing Consent: Checked enables guests to opt in/out of receiving marketing email. If this setting is checked, a checkbox will be presented to the guest to select their preferences. If this is not checked, no checkbox will be presented to the guest and no marketing communication preferences will be offered and no communication profile will be created for the customer in RTP.

Default Marketing Consent: If you have enabled marketing consent (previous setting), this checkbox determines what you would like the default state to be for the checkbox. If this box is checked, the guest will be presented with a checkbox that is already checked. If this setting is unchecked, the guest will be presented with a checkbox that is unchecked.

• What this transfers to RTP:

  • A “checked” box passes an affirmative response – indicates to RTP that the customer should have a communications profile created, with all profile boxes “unchecked” in the profile, indicating their willingness to receive email communications.

  • An “Unchecked“ box passes a decline response – indicates to RTP that the customer should have a communication profile created, with the email box “Checked” in the profile, indicating that the guest is not willing to receive email communication.

Minimum Rental Update Date: Date entered is used to validate if a guest has an active Rental Profile in RTP|One. If the guest’s date lands before this specified date and if Fast Flow is enabled, the guest will not be prompted to complete the Rental Profile step.

Minimum Child Update Date: Date entered is used to validate if a guest has an active Child Registration Profile and Emergency Contact details in RTP|One. If the guest’s date lands before this specified date and if Fast Flow is enabled, the guest will not be prompted to complete the Child Registration Profile and Emergency Contact details steps.

Minimum Auth Profile Update Date: Date entered is used to validate if a guest has an active Authorization Profile in RTP. If the guest’s date lands before this specified date and if Fast Flow is enabled, the guest will not be prompted to complete the Authorization Profile (waiver) step.

Sales Channel Code: Input 0 (this is needed as a placeholder, no other values should be used)

Authorization Code: Enter the RTP Authorization code (waiver) to be used for this Aspenware Resort Tool Location.

1Risk Waiver ID: This is the waiver ID issued by 1Risk for the waiver being used.

Customer Comment: This is the custom comment written to the RTP Authorization Profile indicating that the waiver was signed in 1Risk.

Authorization Effective Date: Date entered is saved to the guest’s Authorization Profile in RTP when they complete the waiver step in Resort Tools - Kiosk Self-Registration.

Authorization Expiration Date: Date entered is saved to the guest’s Authorization Profile in RTP when they complete the waiver step in Resort Tools - Kiosk Self-Registration.

Minimum Adult Age: Age used to determine who the system should recognize as an adult. Guests under this age will require an adult to sign their waivers if “Minors Only Allowed” is not enabled.

Click Add.

3. Configure Location Steps

Go to Self Registration > Locations > click Edit on the desired location > scroll down to “Steps” and click edit on the desired step to make edits.

Steps should be configured in the following order, but not all steps are required.

1. Find Me (required)

2. Manage Family (required)

3. Add Child Registration

4. Add Rental Info

5. Sign Waivers

6. Complete (required)

Certain aspects of these steps can be edited, by clicking EDIT on each step.

Find Me

Step Name: “Find Me”. This name will only be visible to the guest if the “Display Step In Progress Map” setting is checked.

Description: For internal use, this is not displayed anywhere.

Route: Cannot be edited

Route Name: Cannot be edited

Step Number: This step number cannot be edited

Display Step in Progress Map: Checked will display this step in the left column progress bar. Unchecked will hide this step from being displayed in the left column progress bar.

Next Step on Complete: Checked will automatically continue the guest to the next step once the current step is completed. Unchecked will force the guest to click a continue button to move on to the next step.

Allow Return to Step:

Step Icon: The icon image associate with this step can be modified here. The image should follow the rules outlined in the “Gather Branding Materials” section of this guide and be input as the file name only with no extension ie: “icon-child”.

Manage Family

See Find Me settings above. The settings and allowed configuration for Manage Family are identical to Find Me configuration.

Add Child Registration, Add Rental Info, Sign Waivers, and Complete

See Find Me settings above. The settings and allowed configuration for these are identical to Find Me configuration. Additionally, these can be reordered if desired but require Aspenware intervention, contact ski-support@aspenware.com if reordering is required.

4. Add Terminal(s) to Locations(s)

Go to Self Registration > Locations > and click Edit on the desired location > Scroll down to “TERMINALS” and click Add.

The majority of these settings can be set at the Location-level and any changes at the Terminal-level will override the setting for that unique terminal.

Terminal ID: Enter a new unique Client Code from RTP. This is also used to build the rental form number when using rental forms.

Printer Name: Printer name must also be configured at the terminal level. See step 6 above.

Enable RFID Scanning: Optionally RFID scanning can be enabled at unique terminals

Authorization Code: Optionally a different Authorization code for waiver signing can be configured at the Terminal level if using a different waiver for specific terminals is desired.

Report Path: Optionally the report path (which determines what is printed) can be configured at the terminal level if using a different report for specific terminals is desired. Otherwise, the report will be set up at the location level in step 6 above.

Signature Device: Optionally using the signature pad or screen signing can be enabled at unique terminals.

5. Update Theming

The Resort Tools - Kiosk tool is highly customizable and can be branded to use resort-specific colors, fonts, logos, and background images. The theme can be configured at two different levels. The top-level will cascade down to all created Locations. The second level is the Location level, any updates to settings at this level will override the top-level settings and will cascade down to each terminal in that location.

Go to Self Registration > Style Customization

Refer to the “Gather Branding Materials” above for references on formatting requirements. Once the fields have been updated click Save.

6. Enable Printing (Optional)

To enable printing go-to Self Registration > Locations > click Edit on the desired location > click the Edit button next to “SSRS Print Config”

Endpoint: input the Reporting Services endpoint URL

User Name: input the Reporting Services username

Password: input the Reporting Services password

Report Path: input the Reporting Services file path

Printer Name: input the name of the driver on the Resort Tools - Kiosk server

Use SSL: Must be checked if the endpoint is https, if http then leave as unchecked

Orientation: Selection “Portrait” or “Landscape” based on preference for printing orientation

7. Configure Languages (Optional)

Languages can be configured at two different levels. The top-level is at the product as a whole and will cascade down to all created Locations. The second level is the location level, any updates to settings at this level will override the product-wide settings and will cascade down to each terminal in that location.

To update at the product level go to Self Registration > Langauge Customization.

To update at the Location level go to Self Registration > Locations > click Edit on the desired location > Scroll down to “Langauge Config” and click EDIT.

Once at the desired Language setting level you can make updates to each language, use the table below to see where each language change takes place.

8. Configure Styles and Languages at Location-Level (Optional)

Optionally, languages can be configured at the Location-Level.

Go to Self Registration > Locations > select desired location by clicking Edit > click Edit next to “Language Config” or Edit next to “Style Config”. Then follow the guides from 5. Update Theming & 7. Configure Languages (Optional) to configure these settings at the Terminal-level.

9. Open unique URL on Kiosk(s)

Open the app on the kiosk and ensure it runs as expected by testing end-to-end.

10. Set Up Self-Reg Printing (Optional)

As a final step, optionally, information may be printed from a Microsoft Reporting Services report definition file (.rdl). Printing is commonly used to print a rental form that can be scanned for rental fulfillment.  Aspenware will provide an example .rdl file as a starting point as specific report parameters need to be included.  This .rdl file is set up differently than the .rdl files used by RTP|One so Aspenware will need to provide this.

Any type of printer can be used if the Resort Tools server is set up with a driver to print to the terminal’s local printer.  This can be a networked printer or a locally installed USB/parallel printer.

If the printer is networked, install the driver on the resort tools server as a local printer and define the IP address of the printer as the port.

If the printer is a local printer, follow the following steps to configure it.

On the POS or local Windows computer, use Windows Sharing to share the printer.

On the ResortTools server add a new printer and click ‘Printer is not listed’.

• Click add a local or network printer as an administrator

• Click ‘Add a local printer or network printer using manual settings ‘

• Create a new port of type 'local port'

• Enter the port name as  \\COMUTERNAME\PRINTERSHARE

• Select the correct driver

• Give it a name

• Don’t need to share it again from server