Common Troubleshooting: Resort Tools - Kiosk

Q: The updates I made in admin are not showing in the app.

A: The most common resolutions for this are to:

1. Use the save button located at the TOP of the page (on occasion the bottom save button does not save changes)

2. Refer to Configuration: Resort Tools - Kiosk documentation to ensure you have input the value in the correct format

3. Recycle the app pool

Q: How do I copy the test Resort Tools files over to the production instance?

A: See Resort Tools - Copying Test Files to Production for more instructions.

Q: I can’t remember my username/PW or the person who has credentials is out of office, what should I do?

A: Submit a ticket via Freshdesk to Aspenware and the existing credentials will be sent to you.

Q: The password has been compromised, what do I do?

A: Submit a ticket via Freshdesk to Aspenware and new credentials will be sent to you.