Product Launch Readiness Professional Services Package

Executive Summary

Thorough product build planning, testing, and auditing are often afterthoughts when launching products for sale online. A failure to adequately plan for online product sales can result in issues ranging from failed orders and out-of-balance accounts to product setup mistakes that significantly overcharge customers.

Aspenware’s Service Team is uniquely able to help with this challenge because our team is comprised of both Aspenware Commerce and POS experts. While we don’t have the availability to handle the full product build for resorts, we can walk resorts through the entire product configuration process, leading to a successful launch.  Our team can ensure requirements are fully gathered for products and create a thoroughly defined build checklist (recommending the best configurations to accomplish your unique business requirements). Once the product build is complete, Aspenware can serve as another set of eyes, reviewing both Aspenware Commerce and the POS setup.

Prerequisites for Project Initiation

• The project must be initiated with a minimum of 3 weeks' notice before the launch date and require a maximum 10-hour Aspenware commitment.

• Products are mostly built in the POS prior to starting the Professional Services project.

• Aspenware has limited capacity, so Product Launch Professional Services are available on a first-come, first-served basis.

• The project does NOT include the actual product build, full regression testing, or remediation of issues.

• If issues arise during sales they will be the sole responsibility of the resort/customer.

Sample timeline/deliverables

Week 1

• Form sent to resort to document product rules and Aspenware to review (.5 hrs).

• Call to follow up on product requirements (.5 hrs).

  • Optional follow-up Aspenware to prototype/demo different features (1+ hrs)

Week 2

• Aspenware Commerce Product Build and Testing Checklists are created based on product requirements and sent to the resort for building and testing (2 hr).

• The resort builds products and Aspenware is available to answer questions (1+ hrs).

Week 3

• Review product setup. Aspenware Representative(s) work with the resort using checklists (2 hrs).

  • Follow up with Aspenware to provide steps to fix issues/improve the setup (1+ hrs).

  • Follow up with Aspenware to review setup after resort remediation (1 hr).