Test Environments

Owned by Sarah Holst
Oct 04, 2023
1 min read

Test environment issues are not held to the same resolution times as production-related issues.

Aspenware has full autonomy to make changes/updates/infrastructure changes to test environments without the consent of the customer. Aspenware will attempt to notify and receive consent from the customer on major changes to test environments, such as upgrades, adaptations to major products, etc, however, if consent is not received, Aspenware can proceed without being in violation for troubleshooting efforts as it is a test environment and is purposed to help evaluate which efforts will positively impact production.

Copy Live to Test Details

  • Aspenware offers regular opportunities to copy production commerce configuration so that test configuration mirrors production configuration.

  • Aspenware sends out available dates and customers can sign up for a copy regularly. If a customer requests a copy outside of these published time-frames, Aspenware can coordinate, but these outside requests will require professional service fees for the copy.

  • Aspenware requires that customers complete a copy live to test for both their commerce and POS environments every 3 months at a minimum.

  • Aspenware has sole discretion to run a copy live to test in the case of L1 or L2 troubleshooting, or if a customer is out of compliance without the consent of the customer. Aspenware will always seek to notify and obtain customer approval before completing copy live to test, however, if approval cannot be obtained promptly, a copy can be run without such approval.