Aspenware Professional Services

Want more? Aspenware’s team of experts can come alongside customers to drive strategic goals and augment your team to a greater extent with our professional services offerings. Professional Services can be requested by customers through the self-service portal. The capacity and timeline to provide these services will be at Aspenware’s sole discretion and time spent on these requests will be charged professional service fees and require planning/communication with Aspenware.

• E-commerce “revamp” packages - We can evaluate, implement, and report on large to small-scale strategic improvements to the overall experience from online booking, through to fulfillment, and the in-resort experience.

• Training - Want to dive deep into leveraging new features and functions and get refresher training on specific areas just for you and your team? We offer personal and customizable training calls on all things Aspenware and in some cases can dive into POS to ensure we cover capabilities end to end.

• Configuration - Augment and support your team in configuring products and project management support to prepare for upcoming launches. If you would like Aspenware to assist with setting up products, prototyping options, etc. That is always considered Professional Services.

• Best Practices Consultation - Aspenware has worked with many ski areas on various product configurations, shop setups, and more. The professional service team will consult around best practices for product setup and getting more out of your store, helping you think through a new and different way to sell rentals, lift, lessons, and more.

• Consulting - As experts in commerce as well as ski POS systems, we're equipped to help you think through any new product being offered from both the commerce shopping experience and the fulfillment experience.

• Project Management - There are a lot of moving parts and parties involved in getting a store ready for the winter or summer season. Aspenware knows your team, business, and products and can support you in project management on the implementation of new or additional features/product launches.

• Copy live to test requests that fall outside of Aspenware’s offered copies. (More details in Appendix C)

• Configuration issues that are out of compliance with reasonable planning and communication guidelines outlined in Section 2.

• Scheduled/Unscheduled Aspenware Related Infrastructure Configuration Changes within After-Hours On-Call Period. Detailed in Appendix D.

• Implementation of new products, services, features, etc. Typically require a separate change request and coordination with an Account Executive.

• Support, testing, and training on new development projects that are customer-funded. Typically require a separate change request and coordination with an Account Executive.