Common Troubleshooting: Autofulfill/Finalize Sale

1 Q: Tickets are going into an open/saved sale and will not scan at the gate.
2 Q: When RTP splits a rental order into 2 separate orders, with the tickets being autofulfilled at the commerce sale location, and the rentals not fulfilled at the Rental sale location, I think because the rental products are not autofulfilled it is preventing the tickets from printing at the PUB even though the order is being split. Do you know if there is any solution to this?
3 Q: An order is showing up in the order queue as failed, but is the POS, however, it’s not set to be autofulfilled/finalized when it should be.

Q: Tickets are going into an open/saved sale and will not scan at the gate.

A: Make sure the product is setup to autofulfill according to the configuration guide.

Q: When RTP splits a rental order into 2 separate orders, with the tickets being autofulfilled at the commerce sale location, and the rentals not fulfilled at the Rental sale location, I think because the rental products are not autofulfilled it is preventing the tickets from printing at the PUB even though the order is being split. Do you know if there is any solution to this?

A: Aspenware may need to make an adjustment to the RTP stored proc that is used to search for the deferred output for PUB printing. Since the orders are in RTP's external order table as the split order (i.e.SB1234-1 and SB1234-2) but the customer is only searching for the AW order id (i.e. SB1234), nothing is found in the search. We can work with resorts to deploy a fix. Contact us at support@aspenware.com

Q: An order is showing up in the order queue as failed, but is the POS, however, it’s not set to be autofulfilled/finalized when it should be.

A: This can happen when a customer has a Primary CC on file but then signs up for Resort Charge (only available in RTP|ONE). It appears we are trying to add a new CC w/out first inactivating the existing one. Aspenware has a known issue ticket for this.