Common Troubleshooting: Private Lesson Prompts

1 Q: I created a custom private lesson prompt but it is not appearing in RTP|One.
2 Q: How do I rearrange the display order of prompts in checkout?
3 Q: My private lesson prompts are not appearing in checkout.

Q: I created a custom private lesson prompt but it is not appearing in RTP|One.

A: Only the five Private Lessons Prompts as shown below will save to the Private Lesson area of RTP|One.

Q: How do I rearrange the display order of prompts in checkout?

A: Navigate to Aspenware Commerce > Prompts > Edit next to the desired private lesson prompt and change the value of the display order. Lower valued prompts will appear first and higher valued prompts will appear last.

Q: My private lesson prompts are not appearing in checkout.

A: Most common resolutions are:

Ensure the prompt is appearing on the Prompt page in Admin. If not update the specification attribute as defined in the configuration guide
On the Prompt page in admin ensure the prompt is set up with a system defaulted Unity Code and the Prompt Group field is filled with the text “PrivateLessonProfile”.
Ensure you added the product classification “Requires Private Lesson Profile” to the product and cleared the cache in admin and refreshed your browser.