Overview: Order History
- Sarah Holst
- Jenni Buonanni
This feature is supported for: All versions of Aspenware Commerce.
IMPORTANT: Order History displays orders placed online through the Aspenware Commerce platform. Any orders placed over the phone, onsite, or in other e-commerce systems will not display in Order History. Also, changes made to any order within the POS, such as returns, updates, and refunds will not be reflected in Order History. Finally, Reservation product cancellations made online in Aspenware Commerce will not be reflected in Order History as this is essentially identical to a return and refund made in RTP|One.
Feature Description
The Order History feature allows resort guests to see their online order history so that they may recall previous orders and use that information to make future plans and purchases. Only orders made through Aspenware Commerce will be available for viewing through this feature.
Order History appears in My Account using the default tab title “Orders”. Selecting the tab will display a list of orders along with the order date and order number in descending order as far back as the customer has order data. Selecting the dropdown arrow expands the order history to include itemized information such as product name, product attributes (including customer assignment), and billing address. The Orders tab will be shown automatically with any 2.18 upgrade and can be hidden via customer settings (see below).
Order History View
Order History Details View
Clicking on a specific order will call up the Order Details view which includes the specific products purchased, the person to whom the product is assigned, the purchase price, and the billing address for the order. Shipping address is not displayed in Order History.
