Common Troubleshooting: Resort Tools - Kiosk
- Marty Niessen
- Robert Straus
- Jenni Buonanni
- Sarah Holst
Owned by Marty Niessen
Q: The updates I made in admin are not showing in the app.
A: The most common resolutions for this are to:
Use the save button located at the TOP of the page (on occasion the bottom save button does not save changes)
Refer to Configuration: Resort Tools - Kiosk documentation to ensure you have input the value in the correct format
Recycle the app pool
Q: How do I copy the test Resort Tools files over to the production instance?
A: See Resort Tools - Copying Test Files to Production for more instructions.
Q: I can’t remember my username/PW or the person who has credentials is out of office, what should I do?
A: Submit a ticket via Freshdesk to Aspenware and the existing credentials will be sent to you.
Q: The password has been compromised, what do I do?
A: Submit a ticket via Freshdesk to Aspenware and new credentials will be sent to you.