Overview: Resort Tools - Kiosk

Feature Description

Resort Tools Self Registration Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used at any mountain products sales location that has an RTP|One POS. This typically replaces customer signin at the rental shop, is used in ski schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.

Resorts can set up branded kiosks that are designed to be used on touchscreen monitors with peripherals. Fast Flow can be turned on for guests who completed their orders online or in advance. An order number will display for a guest who’s activity date is within 5 days according to the following logic:

• The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past

• The guest has a Rental order at any location +/- 5-days

• The guest has any order +/- 5-days

Resorts can kiosks be set up at different locations across the mountain with unique configurations per location (or per kiosk). It is highly configurable and can include unique flows, content, and images for each location to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:

• Collecting emergency contact details

• Completing child registration profiles

• Completing rental profile (and optionally selecting the damage waiver)

• Signing waivers

• Printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)

Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.

Logging into Resort Tools

Open

Login

Open

Authenticated & Logout

To increase security, a resort staff member is required to login prior to opening up each terminal to the guests. There will be two credentials shared with the resort: ‘admin’ and ‘user.' To configure Resort Tools, you will login with your admin credentials, and to enable guests to use Resort Tools, you will login with your ‘user’ credentials.

Each terminal must be logged into separately and the session by default will last for 180 days. Upon upgrade and first sign in, the ‘clock’ will start for your 180 day session. We recommend that the Resort logout and log back in prior to the time expiring to ensure that there is no down time once the login expires on day 180.

Credentials will be generated upon deployments from v3.8 onwards. Those credentials will be given to the Resort in a secure method directly after from Aspenware. If credentials are forgotten, the Resort must submit a ticket to Aspenware to resend those credentials.

If credentials are compromised, the same must happen, but Aspenware will generate new credentials for the Resort. This will require Aspenware to re-deploy Resort Tools. This will NOT require a new sign in if you were signed in previously; however, the Resort is advised to sign out if the credentials are compromised.

Resorts Tools Guest Flow

The slides displayed below demonstrate the guest experience when using Resort Tools.