Pass Readiness Professional Services Package

Executive Summary

This season, pass sales accounted for over 100M in revenue across Aspenware's resort partners, roughly ⅓ of overall revenue. However, thorough product build planning, testing, and auditing is often an afterthought for getting passes on sale compared to the effort that goes into getting lift, lesson, and rental products online. A failure to adequately plan for pass sales results in issues ranging from failed orders and out-of-balance accounts to product setup mistakes that significantly overcharge customers with payment plan products.

Aspenware’s service team is uniquely able to help with this challenge because our team is comprised of both Aspenware Commerce and POS experts. While we don’t have the availability to handle the full pass product build for resorts, we can walk resorts through the entire product configuration process, leading to a successful pass launch.  Our team can ensure requirements are fully gathered for passes and a build checklist is thoroughly defined (recommending the best configurations to accomplish business requirements). Once product build is complete, Aspenware can serve as another set of eyes, reviewing both Aspenware and the POS setup.

Prerequisites

• Minimum 3 weeks notice before pass launch date + Maximum 10-hour AW commitment 

• Pass products are mostly built in the POS prior to starting PS project

• First come, first served basis - Aspenware has limited capacity 

• Does NOT include: Actual product build, full regression testing, remediation of issues

• if Issues arise during pass sales they will be the sole responsibility of the resort/customer.

Sample timeline/deliverables

Week 1

• Form sent to resort to document product rules and AW to review (.5 hrs)

• Call to follow up on product requirements (.5 hrs)

  • Optional follow-up AW to prototype/demo different features (1+ hrs)

Week 2

• Aspenware Commerce Product Build and Testing Checklists created based on product requirements and sent to resort for building and testing (2 hr)

• Resort builds products and AW available to answer questions (1+ hrs)

Week 3

• Review product setup AW rep(s) work with resort using checklists (2 hrs)

  • Follow up Aspenware to provide steps to fix issues/improve setup (1+ hrs)

  • Follow up Aspenware review setup after resort remediation (1 hr)