Q: In checkout, guests are unable to complete their bookings/reservations.
A: To prevent overbookings, Aspenware does not allow Golf orders to be completed unless connectivity to EZLinks is active. Most likely there is either an internet outage, server issue, EZLinks connection issue, etc that needs to be resolved. If you are unsure of the cause of the outage reach out to support@aspenware.com and our support team will help resolve this.
Q: Guests are able to make reservations outside the intended timeline.
A: EZLinks setup controls how far out in advanced guests can book, available dates to book, pricing for members vs non-members, etc. The AWC setting “seasonsettings.enddate” does not effect bookings for Golf.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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