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Q: Question 1

If this product is sold onsite and the POS product has blackout windows applied to it, confirm that blackout-windows are set up on the POS product so that blackout window rules will match between the POS and Aspenware Commerce. For example...

My blackout window is set to 1, but I'm able to book up until midnight the day before, is the cutoff working?

A: something about the store wide setting as option a. option b is to set a cutoff time and days setting

Cutoff window on non date based product. Not supported talk to your aspenware rep about using hidden radio button date selector behind the scenes if you want to support this

{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}

A: Answer 1

{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}

Q: Question 2

A: Answer 2

 Example Q & A

Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce.

A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints.

If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!

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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide

Real Example of this page can be found here: Common Troubleshooting: Age Rules

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