Use Cases: Arrival

Owned by Sarah Holst
Last updated: Aug 06, 2022
3 min read

Aspenware Arrival helps bridge the technological gap in the ski industry by bringing proven mechanics inspired from Airline check-in. Arrival’s ample configuration options provide a platform that encourages creativity, which will continue to grow as more features are added. Even if your resort sells exclusively through an eCommerce channel that requires the guest to complete all product requirements, you’ll see benefits from the Arrival application. Aspenware worked closely with resort partners to flush out use cases for the Arrival application, which are outlined in this document.

 

  • Edit Profile - Your resort can configure a location for updating profiles that were previously filled out online. This includes rental and child reg profiles.

  • Simplify Ecommerce to increase conversions - Your resort can remove child registration and rental profile from Ecommerce flows and collect them later using Arrival. This can help increase your conversion rates.

  • Orders not placed in Ecommerce - Your resort can utilize Arrival for orders not placed online. You can require guests to collect info before arrival for products purchased through these channels (i.e. call center orders, Inntopia orders).

  • Walk-up guests - Your resort can display QR codes on site that guests can use to navigate to Arrival. Guests can complete tasks before they reach sales agents, thus streamlining the process.

  • Sending QR codes - Your resort can send guests links to Arrival to pull up QR codes closer to their trip. This helps guests by reducing the number of emails they have to dig through. Emails can also remind guests that they can use PUBs to print their media.

  • Verify Emergency Contacts - Guests can confirm child registration profiles prior to lesson drop-off to verify that emergency contacts in child registration profiles are approved to pick up the child post-lesson.

  • Covid health check waivers - If your resort requires these waivers, you can set up a special Covid waiver location with an authorization type that is required every day.

  • Lift ticket window purchases - You can provide a QR code onsite to help guests get started with their purchase. Guests will be directed to an Arrival URL focused on Lift Tickets, providing a singl waiver sign task. Guests will have the option to add family members who are also purchasing tickets. The entire family can check-in and sign the waivers. By the time they get to the window, all members of the family are created with valid birthdates, all waivers are signed, and the sales agent can quickly assign purchases in RTP.

  • Season pass office - When an employee at the pass office determines a guest has to sign a waiver, they can direct the guest to a QR code displayed at the stand for the guest to sign the waiver on their phone, including any family members. RTP|One is updated in real-time as the guest completes their waiver(s). This can also be used to capture a guests photo.

  • Hotel concierge - Hotels can offer guidance including printed material with an easy way to make sure guests are ready for their activities the following day. The QR codes included in the material can take the guest straight to check-in tasks based on purchases the guest has previously made.

  • Hot-listed media at the lift - You can hotlist media of guests who have outstanding waivers. Gate staff/lift attendants can be equipped with an iPad or QR code to give to a guest if they discover their media is hot-listed due to a missing waiver. The guest can step out of line momentarily, sign all their waivers on their phone and proceed through the gate.

  • Products that may not require a purchase - You may offer an activity that requires a waiver but not a purchase. For example, free babysitting or a kid’s movie night. Guests can scan the code and sign a waiver without a corresponding purchase/transaction. Couple this with a child registration and parents can go on their way.

  • Rental equipment tuning/tech station - If the guest brings their skis in for adjustment – whether rentals or personal equipment – you can require the guest to fill out a rental profile at the tech station and sign the appropriate waiver.