Overview: Arrive Parking

This setup is supported for: Siriusware or RTP|One resorts that have partnership agreements with Arrive parking and Hoorooh Digital Services. Refund functionality is only available to resorts using Square as a payment gateway (a manual process must be created for other payment gateways.)

Feature Detail

Through integration with two third-party vendors, Arrive Parking and Hoorooh Digital Services, Aspenware delivers real-time parking availability to customers purchasing through the Aspenware platform. This enhancement eliminates the need for guests to visit a different site after completing their ecommerce purchase, giving the guest the ability to purchase everything they need in a single purchase. Guests are presented with an intuitive booking experience where they can book parking reservations by selecting from available lots. They can also cancel parking reservations, and receive refunds for their cancellations. Guest reservations will appear in the Arrive App where guests can view and manage their reservations. This integration enables guests to plan and book their resort experience in one transaction, a major improvement over requiring guests to book their products such as a ski lesson in the e-store then having to book parking on a separate platform.

NOTE: Arrive’s sandbox environments do not offer full testing support. Because of this, certain functions cannot be tested in Aspenware Commerce test sites such as refund requests and Arrive co-branded email confirmations.

Arrive Parking utilizes the Aspenware Commerce Cross-Sell feature to offer customers the option of purchasing paid parking ahead of time for the parking lot of their choice. When the guest adds a relevant product to their shopping cart, the Arrive Paid Parking product will appear in the mini-cart.

Once the guest clicks on the Arrive Paid Parking product, they are taken to the Arrive Paid Parking PDP where they can choose the date for which they would like to purchase parking. Upon date selection, a list of available lots appears with pricing for each lot. Note that a map of the mountain area is available at the top of the screen for reference.

Guests can click MORE INFO to expand each lot’s information for image, name, address, and notes to help guests choose the best available lot for their needs.

Once the desired lot is selected, the guest clicks ADD TO CART and the paid parking product is added to their cart.

Inventory and pricing are maintained by Arrive and Hoorooh, which serves as a middle layer between Aspenware and Arrive. This middle layer is required because Arrive enforces traffic limits, but Hoorooh’s APIs can be checked continuously and at a high volume. Every 60 minutes, Hoorooh makes a call to Arrive and creates a redis cache of available inventory. If a parking order fails before the hourly inventory call to Arrive, the redis cache is updated to reflect that the particular parking lot is no longer available for a particular day. Note that the inventory availability that is displayed on the PDP for the guest is based on the redis cache number and not on the hourly call to Arrive. When a guest completes an order the call is made directly to Arrive.

When the guest clicks COMPLETE ORDER the products are sold and if the lot space is no longer available, Arrive does not allow the sale to complete. The guest will then receive the following error message and the guest will need to remove the item from their cart. No inventory is managed through Aspenware.

If Arrive inventory is available upon checkout complete, the order will be completed, whereupon the parking products will be routed to Arrive Parking for fulfillment and any ski products will be routed to RTP|One or Siriusware for fulfillment. A customized parking sales report can be added in order to track revenue recognition across disparate fulfillment systems.

NOTE: Guests will receive a minimum of two emails, one from Aspenware for the order confirmation and one email from Arrive for every parking reservation made in the order. The Arrive email is controlled within Arrive’s platform.

Cancelling Reservation(s) & Refunds

For resorts using Square as the payment gateway, Arrive allows cancellations and refunds up to 1 hour before the lot opens on the day of the reservation. Refunds that are initiated within Arrive’s ParkWhiz app are routed to Aspenware Commerce, where Unity triggers the refund to Square and returns the result to Arrive for display on the ParkWhiz app. Customers are emailed from the Aspenware Commerce store when the refund request is complete.

After the guest adds the product to their cart and completes their order an email confirmation is sent from Arrive to the guest. The guest can then manage their parking reservation via the Arrive email, Arrive’s website, or the Arrive app.

If the email address on file for the guest in the Arrive app email matches the email on file for the guest in the Aspenware booking email, then the guest can request a refund through the app or email. If emails don’t match the guest can only request a refund through email.