This feature is supported for: Resorts that use RTP|One as a POS and have a license for Aspenware Arrival and/or Resort Tools.
This feature is not supported for: Resorts that use Siriusware as a POS.
Feature Description
Resort Tools - Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used at any mountain products sales location that has an RTP|One POS. This typically replaces customer signin at the rental shop, is used in ski schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.
Resorts can set up branded kiosks that are designed to be used on touchscreen monitors with peripherals. Fast Flow can be turned on for guests who completed their orders online or in advance. An order number will display for a guest who’s activity date is within 5 days according to the following logic:
The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past
The guest has a Rental order at any location +/- 5-days
The guest has any order +/- 5-days
Resorts can kiosks be set up at different locations across the mountain with unique configurations per location (or per kiosk). It is highly configurable and can include unique flows, content, and images for each location to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:
Collecting emergency contact details
Completing child registration profiles
Completing rental profile (and optionally selecting the damage waiver)
Signing waivers
Printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)
Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Resorts Tools Guest Flow
The slides displayed below demonstrate the guest experience when using Resort Tools.
