This feature is supported for: Resorts that use RTP|One as a POS and have a license for Aspenware Arrival and/or Resort Tools.
This feature is not supported for: Resorts that use Siriusware as a POS.
IMPORTANT: “Resort Tools - Kiosk” and “Aspenware Arrival” are complementary tools to improve your guest experience, however, each product requires unique and separate implementation and configuration.
Resort Tools - Kiosk is geared toward a kiosk workflow where guests prepare for their activity by completing required information at a resort kiosk that is hosted on-premise. Kiosks guide all guests at a particular location through an identical flow, optimized for that location These can operate without an internet connection assuming configuration is optimized for offline usage. A fast flow option is available to guests with pre-filled information for their orders, but this flow is not optimized for personalizing the steps based on the guest’s data, see “Aspenware Arrival,” if personalizing based on guest info and order details is important. A Resort Tools or Aspenware Arrival license is required to use this product.
Aspenware Arrival is geared toward a pre-arrival workflow where guests prepare for their activity by completing the required information on their own devices using the Arrival app site. This product can be configured to personalize steps based on a guest’s upcoming orders. When configured with email notifications, guests will be notified that they have missing information and be directed to Aspenware Arrival to complete missing information. It can also be configured like a “kiosk in your pocket” and guide guests through an identical flow that captures all necessary information for a location. An Aspenware Arrival license is required to use this product.
Typically resorts use a combination of both products to achieve optimal onsite experience for all. For example, a resort would email guests with upcoming orders and missing information before their trip, prompting them to complete information online using “Aspenware Arrival.” These guests can go straight to their activity. For guests that show up the day of, they would be directed to a kiosk to fill out information using “Resort Tools - Kiosk.”
Feature Description
Resort Tools - Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used anywhere that has an RTP POS where mountain products are sold. This typically replaces customer sign-in at the rental shop, is used in Ski Schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.
Resorts can set up kiosks in different locations across the mountain with unique configurations per location, and even per-kiosk, to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:
collecting emergency contact details
completing child registration profiles
completing rental profile (and optionally selecting the damage waiver)
signing waivers
printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)
Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Locating/Creating an account for registration
Guests can locate their accounts through various methods:
1. Guests can scan a pass and their account will automatically be pulled up (card reader peripheral required).
2. Guests can search for their information by first name, last name, and DOB.
3. Guests can look up their accounts by entering their order # (an existing order in RTP is required).
NOTE: If the guest does not have an account on file, they will be prompted to create an account after they have searched by their own information or order #.
Selecting registration participants
Once a user’s account has been located, they will be able to select each individual that will be participating in the registration. If needed, the guest can add new family members as well.
Child Registration collection
The child registration step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
Emergency Contact collection
The emergency contact step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
Rental Profile collection
When enabled, rental profile information will be collected for all participants. Optionally, an “add damage waiver” button can be enabled, which would prompt the POS to add damage protection to the order when finalizing their order.
Waiver collection
Waiver collection saves signatures for participants. If a minor is a participant, then only adults above the resort’s specified age range will be selectable members to complete the waiver on behalf of the minor.
Printing
As a final step, optionally, print information from IIS. Printing is commonly used to print a rental form that can be scanned for rental fulfillment.
Other Details
Branded and seamless kiosk for guest information capture: The first step guests take before completing transactions at the RTP ONE POS.
Designed to be used on touchscreen monitors with peripherals (details in configuration guide).
Configurable and can be set up with unique steps, content, images, etc. for each location.
“Fast Flow” can be turned on for guests who completed orders online or in advance.
An order number will also display for a guest if their order’s activity date is within 5-days. An order # is displayed based on the following logic priority:
The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past
The guest has a Rental order at any location +/- 5-days
The guest has any order +/- 5-days