Configuration: Emails

Setup Checklist

This section is a comprehensive and high level summary of all tasks and prerequisites required for this feature to function properly. This section is purposed for use after an administrator is familiar with configuring this feature as an “audit” checklist. For detailed set-up instructions, jump down to “Prerequisite Tasks” and “Detailed Setup Guide” and then follow up with this checklist to ensure all steps are completed.

1. POS Tasks
(RTP\|One only) Ensure that products set up for print-at-home in RTP\|One are set up to generate an access code. An Access code must be generated so that the correct data needed for email sending will be generated. OPTIONAL	PREREQUISITE
2. Infrastructure Tasks
(RTP\|One only) If using Pick Up Boxes and barcodes for PUB printing are added to your order confirmation email, this requires Axess ‘Smartlink’ contract and configuration before Commerce configuration can be completed. REQUIRED Ensure that you have set up service with your chosen email provider. For information and comparison of supported email providers, see /wiki/spaces/DB/pages/1040121890. For assistance setting up the service in Aspenware Commerce, see the “Email/Tex Service Setup” section in the Ecommerce Setup Checklist. REQUIRED	PREREQUISITE
3. Commerce Tasks
Configure Email Sending Account REQUIRED (Siriusware Only) To configure QR code in order confirmation emails, and using Aspenware Order ID for PUB printing, ensure that Aspenware Order ID is configured on PUBS. For more information on that configuration, see the Pick Up Box documentation. REQUIRED (Siriusware Only) To configure QR Code in order confirmation emails, and using ww_saleid configuration at PUBs, ensure that saleid is configured. For more information on that configuration, see the Pick Up Box documentation.- REQUIRED If you want to configure the abandoned cart email, ensure that you have the “Marketing Automation” plugin installed. If you do not, please contact your Aspenware Representative for assistance. REQUIRED	PREREQUISITE
1. Update Email Template Content OPTIONAL Ensure template is Active Update the following elements Subject Body 2. Add Barcode or QR Code to Order Confirmation Emails OPTIONAL 3. (Siriusware only) Configure follow up QR code email to print - ONLY if using ww_saleid configuration at PUBs OPTIONAL Add 'Send Complete Notification’ Product Classification to product Configure the ‘OrderCompleted.CustomerNotification’ email template and add the QR code. 4. (RTP\|One Only) Configure Print-at-Home Email Functionality OPTIONAL Add ‘Send Print at Home Notification’ Product Classification to Product Configure the ‘OrderPlaced.PrintAtHomeCustomerNotification’ email template and add required token. 5. Set up Abandoned Cart Email OPTIONAL Create a new abandoned cart notification task as a Customer Reminder. Update the following fields: Name: Rule Active Store: Optional Allow renew: Optional From Amount: N/A To amount: N/A From Date: Configure with UTC times. Start Date (UTC): Configure with UTC times. This is typically set to the same date and time as the From date. End Date (UTC): Configure with UTC times. Display Order Create a new Reminder Level. Enter the following into the fields: Level Name Level Day Hours Minutes Subject Body Email Account BCC Email Addresses Optionally create Reminder Conditions to apply which products this is valid for. Configure the Scheduler module to define how often the system will send out emails generated from the reminder generated above. On the Edit Scheduler page, enter the following: Rule: Abandoned Cart Enabled: Check the box Occurs: How often you want the system to send out emails. You can send out reminders either hourly, daily, weekly, monthly, or yearly. 6. Configure Order Failure Email Receipt (RTP\|One only) OPTIONAL Configure the ‘OrderQueue.OrderFailureEmail’ email template. 7. Configure Email Voucher Template Add your logo to the ‘Vouchers.EmailVoucher’ message template.	DETAILED SETUP

Prerequisite Tasks

This section describes all requirements that must be completed before you can begin setting up this feature. Once these tasks are complete continue to the next section.

POS Tasks

(RTP|One only) Ensure that products set up for print-at-home in RTP|One are set up to generate an Access code. An Access code must be generated so that the correct data needed for email sending will be generated.
(Siriusware Only - if using Aspenware Order ID on PUB configuration) To configure Barcode or QR code in order confirmation emails, and using Aspenware Order ID at PUBs, ensure that Aspenware Order ID is configured on PUBS. For more information on that configuration, see the Pick Up Box documentation.
(Siriusware Only - if use ww_saleid on PUB configuration) To configure QR Code in order confirmation emails, and using ww_saleid configuration at PUBs, ensure that saleid is configured. For more information on that configuration, see the Pick Up Box documentation.

Infrastructure/General Tasks

(RTP|One only) If using Pick Up Boxes and barcodes/QR codes for PUB printing are added to your order confirmation email, this requires Axess ‘Smartlink’ contract and configuration before Commerce configuration can be completed.
Ensure that you have set up service with your chosen email provider. For information and comparison of supported email providers, see /wiki/spaces/DB/pages/1040121890. For assistance setting up the service in Aspenware Commerce, see the “Email/Tax Service Setup” section in the Ecommerce Setup Checklist.

Create an HTML email template. Here is a code sample for an order confirmation email that works across devices that can be customized to your resort’s branding

<style><!--
@import url('https://fonts.googleapis.com/css2?family=Montserrat:wght@200;400;600&display=swap');
--></style>
<style media="all" type="text/css"><!--
@media only screen and (max-width: 640px) {
        .span-1,
        .span-2,
        .span-3,
        .span-4 {
          float: none !important;
          max-width: none !important;
          width: 100% !important;
        }

        .span-1 > table,
        .span-2 > table,
        .span-3 > table,
        .span-4 > table {
          max-width: 100% !important;
          width: 100% !important;
        }

        .center-mobile {
          text-align: center;
          margin-left: auto;
          margin-right: auto;
        }
      }
      @media all {
        .btn-primary table td:hover {
          background-color: #34495e !important;
        }

        .btn-primary a:hover {
          background-color: #34495e !important;
          border-color: #34495e !important;
        }
      }
      @media all {
        .btn-secondary a:hover {
          border-color: #34495e !important;
          color: #34495e !important;
        }
      }
      @media only screen and (max-width: 640px) {
        h1 {
          font-size: 20px !important;
          margin-bottom: 16px !important;
        }

        h2 {
          font-size: 20px !important;
          margin-bottom: 16px !important;
        }

        h3 {
          font-size: 14px !important;
          margin-bottom: 8px !important;
          margin-top: 0;
        }

        .main p,
        .main ul,
        .main ol,
        .main td,
        .main span {
          font-size: 16px !important;
        }

        .wrapper {
          padding: 8px !important;
        }

        .article {
          padding-left: 8px !important;
          padding-right: 8px !important;
        }

        .content {
          padding: 0 !important;
        }

        .container {
          padding: 0 !important;
          padding-top: 8px !important;
          width: 100% !important;
        }

        .header {
          margin-bottom: 8px !important;
          margin-top: 0 !important;
        }

        .main {
          border-left-width: 0 !important;
          border-radius: 0 !important;
          border-right-width: 0 !important;
        }

        .btn table {
          max-width: 100% !important;
          width: 100% !important;
        }

        .btn a {
          font-size: 16px !important;
          max-width: 100% !important;
          width: 100% !important;
        }

        .img-responsive {
          height: auto !important;
          max-width: 100% !important;
          width: auto !important;
        }

        .alert td {
          border-radius: 0 !important;
          font-size: 16px !important;
          padding-bottom: 16px !important;
          padding-left: 8px !important;
          padding-right: 8px !important;
          padding-top: 16px !important;
        }

        .receipt,
        .receipt-container {
          width: 100% !important;
        }

        .hr tr:first-of-type td,
        .hr tr:last-of-type td {
          height: 16px !important;
          line-height: 16px !important;
        }
      }
      @media all {
        .ExternalClass {
          width: 100%;
        }

        .ExternalClass,
        .ExternalClass p,
        .ExternalClass span,
        .ExternalClass font,
        .ExternalClass td,
        .ExternalClass div {
          line-height: 100%;
        }

        .apple-link a {
          color: inherit !important;
          font-family: inherit !important;
          font-size: inherit !important;
          font-weight: inherit !important;
          line-height: inherit !important;
          text-decoration: none !important;
        }

        #MessageViewBody a {
          color: inherit;
          text-decoration: none;
          font-size: inherit;
          font-family: inherit;
          font-weight: inherit;
          line-height: inherit;
        }
      }
--></style>
<!-- [if gte mso 9]>
      <xml>
        <o:OfficeDocumentSettings>
          <o:AllowPNG />
          <o:PixelsPerInch>96</o:PixelsPerInch>
        </o:OfficeDocumentSettings>
      </xml>
    <![endif]-->
<table class="body" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background-color: #f6f6f6; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#f6f6f6">
<tbody>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top"></td>
<td class="container" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; max-width: 600px; padding: 0; padding-top: 24px; width: 600px; margin: 0 auto;" width="600" valign="top">
<div class="content" style="box-sizing: border-box; display: block; margin: 0 auto; max-width: 600px; padding: 0;"><!-- START CENTERED WHITE CONTAINER --> <span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;">This is preheader text. Some clients will show this text as a preview. <!-- START HEADER --></span></span>
<div class="header" style="margin-bottom: 24px; margin-top: 0; width: 100%;">
<table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; min-width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td class="align-center" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; text-align: center;" valign="top" align="center"><a href="http://htmlemail.io" target="_blank" style="color: #3498db; text-decoration: underline;"><img src="https://d15k2d11r6t6rl.cloudfront.net/public/users/Integrators/BeeProAgency/522732_515539/Logos/MtBachelorLogo.png" alt="Logo" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%;" width="140" height="auto" align="middle" /></a></td>
</tr>
</tbody>
</table>
</div>
<span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><!-- END HEADER --></span></span>
<table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top">
<h1 class="align-center" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 24px; font-weight: 200; margin-bottom: 0px; padding: 12px 24px; text-transform: none; background: #3aaee0; color: white; text-align: center;">Thank you for your order!</h1>
</td>
</tr>
</tbody>
</table>
<table class="main" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background: #fff; border-radius: 4px; width: 100%;" width="100%" cellspacing="0" cellpadding="20" border="0"><!-- START MAIN CONTENT AREA -->
<tbody>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="left">
<h2 class="align-center" style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; font-weight: 400; line-height: 1.4; margin: 0; font-size: 20px; margin-bottom: 16px; margin-top: 16px; text-align: center;">Order Confirmation # MB%Order.OrderNumber%</h2>
<hr style="margin: 8px 0; border-top: none; border-bottom: 1px solid #ccc;" />
<p class="center-mobile" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px; margin-top: 24px;">Hello %Order.CustomerFullName%,</p>
<p class="center-mobile" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 0;">This email confirms your order placed at mtbachelor.com on %Order.CreatedOn%. Please review the details of your order and instructions on how to activate and redeem your products below.</p>
</td>
</tr>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center">
<h3 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; font-size: 16px; font-weight: 600; text-transform: uppercase; max-width: 380px; margin: 0 auto 8px auto;">WHEN YOU ARRIVE AT MT. BACHELOR,<br />SCAN EITHER CODE TO PRINT YOUR TICKET</h3>
<!-- [if (gte mso 9)|(IE)]>
                  <table align="left" border="0" cellspacing="0" cellpadding="0" width="100%"><tr>
      <td align="left" valign="top" width="33.333%">
      <![endif]-->
<div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;">
<table class="article align-center" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; text-align: center; padding-left: 24px; padding-right: 24px; max-width: 260px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody>
<tr>
<td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px; border: 7px solid #fff;" valign="top"><a href="https://barcode.tec-it.com/barcode.ashx?data=MB%Order.OrderNumber%&amp;code=Code128&amp;multiplebarcodes=false&amp;translate-esc=false&amp;unit=Fit&amp;dpi=96&amp;imagetype=Gif&amp;rotation=0&amp;color=%23000000&amp;bgcolor=%23ffffff&amp;qunit=Mm&amp;quiet=0"> <br /><img src="https://barcode.tec-it.com/barcode.ashx?data=MB%Order.OrderNumber%&amp;code=Code128&amp;multiplebarcodes=false&amp;translate-esc=false&amp;unit=Fit&amp;dpi=96&amp;imagetype=Gif&amp;rotation=0&amp;color=%23000000&amp;bgcolor=%23ffffff&amp;qunit=Mm&amp;quiet=0" border="0" style="margin: 5px auto; width: 150px; height: 150px; display: block; border: 7px solid #fff;" width="260" /><br /></a></td>
</tr>
</tbody>
</table>
</div>
<!-- [if (gte mso 9)|(IE)]>
                  </td>
      <td align="left" valign="top" width="33.333%">
      <![endif]-->
<div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;">
<table class="article align-center" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; text-align: center; padding-left: 24px; padding-right: 24px; max-width: 260px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody>
<tr>
<td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://chart.googleapis.com/chart?chs=300x300&amp;cht=qr&amp;chl=MB%Order.OrderNumber%" style="color: #3498db; text-decoration: underline;"><img src="https://chart.googleapis.com/chart?chs=200x200&amp;cht=qr&amp;chl=MB%Order.OrderNumber%" class="qr-code" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; width: 150px; height: 150px;" width="150" height="150" border:="" 7px="" solid="" fff="" /></a></td>
</tr>
</tbody>
</table>
</div>
<!-- [if (gte mso 9)|(IE)]>
                  </td>
      <td align="left" valign="top" width="33.333%">
      <![endif]--><hr style="margin: 8px 0; border-top: none; border-bottom: 1px solid #ccc;" /></td>
</tr>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="left">
<h4 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 14px; font-weight: 500; margin-bottom: 8px;">Billing Address:</h4>
<p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px;"><span>%Order.BillingFirstName% %Order.BillingLastName% </span> <br /> <span>%Order.BillingAddress1% </span> <br /> <span>%Order.BillingCity% %Order.BillingZipPostalCode% </span> <br /> <span>%Order.BillingStateProvince% %Order.BillingCountry% </span></p>
<h4 style="color: #222222; font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; font-size: 14px; font-weight: 500; margin-bottom: 8px;">Order Details:</h4>
<p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; font-weight: normal; margin: 0; margin-bottom: 16px;">%Order.Product(s)%</p>
</td>
</tr>
<tr>
<td class="blue-bg" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; background: #3aaee0;" valign="top" align="left"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 1" target="_blank" class="span-1 no-margin" style="color: #3498db; text-decoration: underline; margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 120px; margin-bottom: 0px;"><img class="col2img" src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/content-lift-white.png" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; height: 140px; width: auto; display: block; margin: 0 auto 12px auto;" height="140" border="0" /></a>
<div class="span-4 no-margin center-mobile" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 430px; margin-bottom: 0px;">
<h4 class="highlight" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; margin-bottom: 8px; font-weight: bolder; color: white; font-size: 18px; text-transform: uppercase; letter-spacing: 1px;">How to pickup your tickets</h4>
<p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; line-height: 1.5em; font-weight: normal; margin: 0; margin-bottom: 0;">In an effort to get you on the mountain as fast as possible and to create a more contactless experience at Mt. Bachelor we strongly encourage you to use our new Pick Up Boxes (PUBs). Located in both the Sunrise and West Village parking lots, simply scan the barcode above and print your tickets — easy as that!</p>
</div>
</td>
</tr>
<tr>
<td class="blue-dark-bg" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; background: #206887; color: white;" valign="top" align="left"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 1" target="_blank" class="span-1 no-margin" style="color: #3498db; text-decoration: underline; margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 120px; margin-bottom: 0px;"><img class="col2img" src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/content-pin-white.png" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%; height: 140px; width: auto; display: block; margin: 0 auto 12px auto;" height="140" border="0" /></a>
<div class="span-4 no-margin center-mobile" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 430px; margin-bottom: 0px;">
<h4 class="highlight" style="font-family: Montserrat, Helvetica, sans-serif; line-height: 1.4; margin: 0; margin-bottom: 8px; font-weight: bolder; color: white; font-size: 18px; text-transform: uppercase; letter-spacing: 1px;">Parking 101</h4>
<p style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; line-height: 1.5em; font-weight: normal; margin: 0; margin-bottom: 0;">As an essential tool to help us provide a safe recreational environment, parking reservations are required for the 2020/21. For full details on our FREE parking reservation program visit our <span style="color: #00ccff;"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" target="_blank" style="color: #3498db; text-decoration: underline;"><span style="color: #00ccff;">Parking Reservations page. </span></a></span></p>
</div>
</td>
</tr>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center">
<p style="margin: 0; font-family: Montserrat, Helvetica, arial, sans-serif; font-weight: bold; font-size: 18px; color: #3aaee0; line-height: 20px; text-transform: uppercase; text-align: center; margin-bottom: 4px;">Don't Get Caught Without a Spot</p>
<p style="margin: 0; margin-bottom: 16px; font-family: 'Montserrat', Helvetica, arial, sans-serif; font-size: 16px; font-weight: bold; color: #000000; text-align: center; line-height: 24px;">How to park at Mt. Bachelor</p>
<!-- [if (gte mso 9)|(IE)]>
                  <table align="left" border="0" cellspacing="0" cellpadding="0" width="100%"><tr>
      <td align="left" valign="top" width="33.333%">
      <![endif]-->
<div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;">
<table class="article align-center no-padding" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; padding: 0; text-align: center; max-width: 260px; padding-left: 0px; padding-right: 0px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody>
<tr>
<td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" target="_blank" xt="SPCLICK" style="color: #3498db; text-decoration: underline;"><img src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/icons_1_2.png" style="-ms-interpolation-mode: bicubic; max-width: 100%; display: block; border: none; outline: none; text-decoration: none;" class="center-mobile" xt="SPIMAGE" border="0" /></a></td>
</tr>
</tbody>
</table>
</div>
<div class="span-2" style="display: inline-block; margin-bottom: 24px; vertical-align: top; width: 100%; max-width: 260px;">
<table class="article align-center no-padding" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; padding: 0; text-align: center; max-width: 260px; padding-left: 0px; padding-right: 0px;" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tbody>
<tr>
<td class="article-thumbnail" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; padding-bottom: 8px;" valign="top"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" name="Feature 4" target="_blank" xt="SPCLICK" style="color: #3498db; text-decoration: underline;"><img src="https://cms.mtbachelor.com/sites/mtbachelor/files/2020-11/icons_3_4_0.png" style="-ms-interpolation-mode: bicubic; max-width: 100%; display: block; border: none; outline: none; text-decoration: none;" class="center-mobile" xt="SPIMAGE" border="0" /></a></td>
</tr>
</tbody>
</table>
</div>
<!-- [if (gte mso 9)|(IE)]>
                  </td>
      <td align="left" valign="top" width="33.333%">
      <![endif]--></td>
</tr>
<tr>
<td class="no-margin no-padding" style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top; margin: 0; padding: 0;" width="auto" valign="top" height="42" align="center">
<div class="span-3 no-margin" style="margin: 0; display: inline-block; vertical-align: top; width: 100%; max-width: 298px; margin-bottom: 0px;"><a href="https://www.mtbachelor.com/plan-your-trip/getting-here/parking-reservations" style="text-decoration: underline; display: block; background-size: 16px; color: #000000; text-decoration-line: none; margin-bottom: 24px; background-color: #fedb00; font-family: 'Montserrat', Helvetica, arial, sans-serif; text-align: center; padding: 18px; width: 100%; max-width: 280px;" xt="SPCLICK">Reserve Parking </a></div>
<div style="height: 40px;"></div>
</td>
</tr>
<!-- END MAIN CONTENT AREA --></tbody>
</table>
<table class="blue-bg" style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%; background: #3aaee0;" width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top" align="center">
<div style="margin: 12px auto; font-size: 12px; color: #ffffff;" vcloak="">Questions? Please email <a href="mailto:info@mtbachelor.com" name="mailto_mtbachelor_com" style="text-decoration: underline; color: #ffffff;">info@mtbachelor.com or call (541) 382-1709 </a></div>
</td>
</tr>
</tbody>
</table>
<span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><!-- START FOOTER --></span></span>
<div class="footer" style="clear: both; padding-top: 24px; text-align: center; width: 100%;">
<table style="border-collapse: separate; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 100%;" width="100%" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td class="content-block" style="font-family: Montserrat, Helvetica, sans-serif; vertical-align: top; padding-top: 0; padding-bottom: 24px; color: #999999; font-size: 12px; text-align: center;" valign="top" align="center"><span class="apple-link" style="color: #999999; font-size: 12px; text-align: center;">Mt. Bachelor LLC, 13000 SW Century Drive, Bend, OR 97702 </span> <br /> 541-382-1709</td>
</tr>
</tbody>
</table>
</div>
<span class="preheader" style="color: transparent; display: none; height: 0; max-height: 0; max-width: 0; opacity: 0; overflow: hidden; mso-hide: all; visibility: hidden; width: 0;"><!-- END FOOTER --> <!-- END CENTERED WHITE CONTAINER --> </span></div>
</td>
<td style="font-family: Montserrat, Helvetica, sans-serif; font-size: 14px; vertical-align: top;" valign="top"></td>
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</tbody>
</table>

Commerce Tasks

Configure Email Sending Account - The following steps apply to both setup for SendGrid or Inntopia Marketing Cloud:
1. From the Configuration > Email Accounts page, click Edit on the active email account.
2. To change or set up an email account, fill in the following fields:
  1. Email address - Enter sending email address
  2. Email display name - Enter name of the sending email account (what customers see as the “From” field of their email client)
  3. Host - Either an IP address or a domain.
    1. If using Sendgrid’s API, enter smtp.sendgrid.net
  4. Port - Set to Port 25 (
  5. User - Either an email address or username.
    1. If using Sendgrid, set to “apikey”
  6. Password - Either the API key or access password
  7. SSL - Leave Unchecked
  8. Use default credentials - Leave Unchecked
3. Click Save.
4. Send a test email to validate that settings have been properly configured.
If you want to configure the abandoned cart email, ensure that you have the “Marketing Automation” plugin installed. If you do not, please contact your Aspenware Representative for assistance.

NOTE: If emails are not sending, and you are receiving a timeout error in the logs, try switching the port used from 25 to 587 or 2525.

Detailed Setup Guide

This section describes all required steps to set up the feature after prerequisite tasks have been completed.

Update Email Template Content
Add Barcode or QR Code to Order Confirmation Emails
Add QR Code to Order Confirmation Emails - Siriusware ONLY
Configure Print-at-Home Email Functionality
Configure Abandoned Cart Email
Configure Order Failure Email Receipt (RTP|One only)
Configure Email Voucher Template (RTP|One only)
Requeue Emails
Opt In and Out of Marketing Emails (RTP|One only)

1. Update Email Template Content

Email templates can be modified using message templates. The confirmation email details typically include the long descriptions of products included in the customer’s order. To update any of the email templates, follow the steps below.

Go to Content Management > Message Templates page.
Search for the message template by scrolling through the list (it’s in alphabetic order.)
Click Edit to update the desired active email templates to open the Edit message template details page.

HINT: Active templates are indicated by a blue checkmark in the Is Active column.

The following elements are configurable:
1. Subject: Enter the subject line for the email
2. Body: Enter the contents of the email
  1. All of the templates have some dynamic content based on the customer and/or order information. The dynamic content in each email template is included in the table below.
  2. To edit the email HTML, go to Tools > Source Code and adjust the HTML from there in the Source code window.
The following table details what actions have auto-generated emails and message templates available for configuration:

Message template name	Email type	Dynamic elements
Customer.PasswordRecovery	Password Reset Email Sent when customer selects to receive a forgot password email.	%Store.Name% - The store’s Name Configured in Store Settings %Customer.PasswordRecoveryURL% - The password recovery link is specific to the requesting user.
Customer.SendFindAccountResetPassword	Password Reset Email Sent when customer attempts to find their account but already has an active authentication profile with the designated information.	%Store.Name% - The store’s Name Configured in Store Settings %Customer.PasswordRecoveryURL% - The password recovery link is specific to the requesting user
Customer.SendVerificationCodeForEmail	Find Me by Email Verification Code Sent when a customer enters an email address in Find me by email form and the information matches a customer record in RTP. This email sends a code that verifies the email address so the user can create an account tied to the RTP record.	%Code% - A unique code to be used in Find Me by Email Verification Code to associate a new account to the account in RTP.
OrderPlaced.CustomerNotification	Order Confirmation Sent when a customer successfully completes an order. Contains information on the purchased products, order details, and any additional order or pickup information included in the message template.	%Store.Name% - The store’s Name Configured in Store Settings %Order.CustomerFullName% - The full name of the customer who placed the order %Order.OrderNumber% - The nopCommerce order number. The resort’s initials are appended to the front of the order number to match the alternate order ID created in RTP. %Order.CreatedOn% - The order creation date %Order.Product(s)% - A table of the products ordered, including add-ons, quantities, and prices %Order.PaymentMethod% - Payment method type used for the order (e.g. Credit Card)
Customer.FailedSubscriptionPayment	Sent when monthly subscription charge fails, prompting guest to update their payment in My Account.	Link to my account to update subscription credit card %Store.URL%/customer/customersubscriptions#/
Customer.FailedPaymentPlanPayment	Sent when payment plan charge fails, prompting guest to update their payment in My Account.	Your %Store.Name% Payment

2. Add Barcode or QR Code to Order Confirmation Emails

NOTE: This step is applicable for resorts using RTP|One or Siriusware where Aspenware Order ID is configured on PUBs. For more information on that configuration, see the Pick Up Box documentation.

Order confirmation emails have the ability to include a barcode or QR code with the Aspenware Order ID, which makes looking up orders easy for front-line staff. This barcode or QR code is the same ID that is already displayed on the order confirmation email, usually your prefix + the nop order ID (e.g. PK12345, in barcode or QR code form.)

Go to Content Management > Message Templates page,
Search for the ‘OrderPlaced.CustomerNotification’ email template by scrolling through the list (it’s in alphabetic order.)
Click Edit.
In Body, go to Tools > Source Code and adjust the HTML from there in the Source code window.
1. Paste the code below into your HTML in the appropriate place. The order prefix is in ALL CAPS below should be updated to your order prefix without the brackets.
  1. If the barcode should go at the end of the email, paste the code after %Order.Products%
  2. If the barcode should be placed at the beginning of the email, place the code before the %Billing Address% portion of the body.

For BARCODE FORMAT:

<center><a href="https://barcode.tec-it.com/barcode.ashx?data=[PREFIX]%Order.OrderNumber%&amp;code=Code128&amp;multiplebarcodes=false&amp;translate-esc=false&amp;unit=Fit&amp;dpi=96&amp;imagetype=Gif&amp;rotation=0&amp;color=%23000000&amp;bgcolor=%23ffffff&amp;qunit=Mm&amp;quiet=0"> <img src="https://barcode.tec-it.com/barcode.ashx?data=[PREFIX]%Order.OrderNumber%&amp;code=Code128&amp;multiplebarcodes=false&amp;translate-esc=false&amp;unit=Fit&amp;dpi=96&amp;imagetype=Gif&amp;rotation=0&amp;color=%23000000&amp;bgcolor=%23ffffff&amp;qunit=Mm&amp;quiet=0" style="margin-top: 5px; width: 150px; height: 150px; margin-left: 5px; margin-bottom: 5px; border: 7px solid #fff;" /> </a></center>

For QR CODE FORMAT:

<center><a href="https://chart.googleapis.com/chart?chs=300x300&amp;cht=qr&amp;chl=[PREFIX]%Order.OrderNumber%"><img src="https://chart.googleapis.com/chart?chs=200x200&amp;cht=qr&amp;chl=[PREFIX]%Order.OrderNumber%" border="0" style="margin-top: 5px; width: 150px; height: 150px; margin-left: 5px; margin-bottom: 5px; border: 7px solid #fff" /></center>

3. Add QR Code to Order Confirmation Emails - Siriusware ONLY if using ww_saleid for PUBs

NOTE: This step is applicable for resorts using Siriusware where ww_saleid configuration at PUBs. For more information on that configuration, see the Pick Up Box documentation.

If using ww_saleid configuration at PUBs, upon a successful charge, an order will be created in Siriusware with a saleid. A follow-up email with the QR code to use for PUB printing will be sent following the order confirmation email to the guest.

Go to Aspenware Commerce > Product Classifications.
Click Add Assignment.
Choose both the Category containing the core lift access product requiring assignment from the Category dropdown and the desired core lift access product from the Product dropdown (i.e. lift ticket or season pass product).
- Do not check the associated attribute values.

IMPORTANT: Assigning the 'Send Complete Notification' Classification should only be done at the core product level, not the category level or the attribute level, and should only be added to core products, which should have been created during the prerequisite steps detailed above. Do not assign this to the media product.

In the Classification table, check the 'Send Complete Notification’ classification to Assign it to the core lift access product.
Click Add.
Next, go to Content Management>Message Templates, and click Edit to edit the ‘OrderCompleted.CustomerNotification’ email template.
To edit the email HTML, go to Tools > Source Code and adjust the HTML from there in the Source code window. Paste the code below into your HTML in the appropriate place.

For QR CODE FORMAT USING SIRIUSWARE’S ww_saleid:

<center><img src="https://chart.googleapis.com/chart?cht=qr&amp;chs=200x200&amp;chl=%Order.POSOrd

4. Configure Print-at-Home Email Functionality - RTP|One only

If a customer checks out with a product set up for print-at-home functionality, they will be emailed a QR code that can be used as their ticket on site. This functionality should NOT be set up on Reload product variants. It should only be set up for product variants offering new media or no media.

NOTE: The Print-at-Home Classification may need to be turned on by your Aspenware Representative.

IMPORTANT: Keep in mind products setup for print-at-home in RTP|One must be set up to generate an Access code because the Access code is sent via the email as a barcode. An Access code must be generated so that the correct data needed for email sending will be generated.

Go to Aspenware Commerce > Product Classifications
Click Add Assignment.
Select the Category containing the product requiring print at home from the drop-down.
Select the desired Product from the Product dropdown.
If print-at-home functionality is only possible for a particular attribute combination, check the desired product attribute values on the Product Classification Assignment page that are associated with print-at-home products.
Scroll down to the Classification table and click the Assign checkbox for the ‘Send Print at Home Notification’ classification.
Click Add.

5. Configure Abandoned Cart Email

The abandoned cart notification feature will send a customized email to customers who added a product to their cart, but never completed the checkout process. The benefit of using this plugin will help to maximize online sales volume and return by recovering lost revenue.

NOTE: this feature will only work if the customer is logged into your store.

NOTE: Check that you have the “Marketing Automation” plugin installed. If you do not, please contact your Aspenware Representative for assistance.

Go to nop4you -> Marketing Automation -> Customer Reminder.
Click Add new to create your abandoned cart notification task.
On the Create customer reminder page, click the Reminder Info tab and update the following fields:
1. Name: The name of your task
2. Rule: Select Abandoned Cart
3. Active: Selected
4. Store: Optional – You can limit this Abandoned cart task to certain stores if applicable. This is useful if you want to configure different email messages per store.
5. Allow renew: Optional - Select to set the reminder to renew automatically. ie:
  1. If the guest removes the item from their cart > then readds it, they will be emailed again starting at the highest “Reminder level”.
6. From Amount: N/A
7. To amount: N/A
8. From Date: The first date and time associated that a guest added the item to their cart that triggers a reminder email. Make sure to configure with UTC times.
9. Start Date (UTC): When the task can first start generating emails. Make sure to configure with UTC times. This is typically set to the same date and time as the From date.
10. End Date (UTC): When the task will stop generating emails.
11. Display Order: The order in which tasks are displayed in the customer reminder list. If two tasks have the same number defined here, whichever task was created first will display on top.
Click Save and Continue Edit.
Click on the Reminder level tab. Reminder Levels can be set up to send customized messages based on how long the product has been left in the cart. For example, once the level one email has been generated, the customer will qualify for level two.
1. Click Add new and enter the following into the fields:
  1. Level Name: Give a name to your level. This will not be displayed to the customer
  2. Level: The level that identifies the reminder being sent. Customers qualify for level 1 first, then 2, 3, 4 etc.
  3. Day: Defines the number of days that the item has been left in the cart before the email is generated for this level.
  4. Hours: Defines the number of hours that the item has been left in the cart before the email is generated for this level.
  5. Minutes: Defines the number of minutes that the item has been left in the cart before the email is generated for this level.
  6. Subject: The Subject line that is displayed in the email sent to the customer.
  7. Body: The body of the email that is sent to the customer (Note: by selecting Tools -> Source Code, you can paste in HTML for your custom message.
  8. Email Account: The email account that sends the email to the customer
  9. BCC Email Addresses: Optional – Define an email address to receive a copy of the email sent out.
Click Save.
Click on the Reminder Conditions Tab
1. Optional – If you’d like this task to only be valid for certain products, you can select Add new and select your products. You can add multiple products here

The History tab will display emails that have been generated with the task.
Go to nop4you -> Marketing Automation -> Scheduler to configure the Scheduler module. Here you will be defining how often the system will send out emails generated from the reminder generated above.
Select Edit on the ‘AbandonedCart’ line. If you have multiple abandoned cart tasks, emails generated by each task will group under this batch for the system to send out.
On the Edit Scheduler page, enter the following:
- Rule: Abandoned Cart
- Enabled: Check the box
- Occurs: How often you want the system to send out emails. You can send out reminders either hourly, daily, weekly, monthly, or yearly.
Click Save.

6. Configure Order Failure Email Receipt

When an order fails to send successfully to RTP|One or Siriusware but completes successfully in the store, an order failure email is sent to notify an email list that an order failure occurred so that further investigation can be done.

Go to Aspenware Commerce > Order Queue
Click Settings.
In 'To Email Addresses ' add email addresses that should receive order failure emails in a comma-separated list.
- If enabled, an email will be sent to the designated recipient using the OrderQueue.OrderFailureEmail message template. (To enable, see the Message Template instructions above.)

NOTE: A total of 3 email addresses can be set up to receive order failure emails. If more than 3 people are required to receive these emails, please set up an email distribution list, so multiple people can get an email from a single entry.

7. Configure Email Voucher Template

If the vouchers plugin is installed the email vouchers template will be added to the email templates in Content Management. For more information on using vouchers, see the Vouchers Configuration Guide.

To configure the email template:

Go to Content Management > Message Templates
Search for ‘Vouchers.EmailVoucher’
Select Edit
1. Go to “Source Tools”
2. Find the text below and replace the [INSERT URL TO LOGO HERE] with your store’s logo image URL
3. Adjust width and height as necessary
  1. <img src="[INSERT URL TO LOGO HERE]" alt="Logo" style="border: none; -ms-interpolation-mode: bicubic; max-width: 100%;" width="150" height="41" align="middle" />

8. Requeue Emails

There are instances when a guest may mention that he/she didn’t receive an email or when email sending was interrupted. These emails can be resent by re-queuing.

RESENDING EMAIL TO GUEST

If a guest is asking about re-sending an order confirmation email, you must first their order to find the correct email to requeue.
- Go to Sales > Orders and find the correct order. Scroll down to Order notes and find the note that starts with ‘QueuedEmailId=XXXX’, where XXXX is the unique email ID number. Grab this value for the next step.
Go to System > Message queue.
On the Message queue page, enter the ID (using the number found above) in the Go directly to email # and click Go.
- If you don’t have the email ID number, you can use another search criteria to locate the email that needs to be resent.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.

EMAIL SENDING INTERRUPTED

If sending gets interrupted (not sent) and an email needs to be requeued, go to System > Message queue
Check Load not sent emails only.
Emails that are not sent will not have an entry in the Sent on column.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.

9. Opt In and Out of Marketing Emails (RTP|One Only)

Allowing guests to opt-out of marketing emails at any time will not only increase your trust with guests, but also improve your email deliverability, as guests receiving unwanted marketing emails will be able to opt-out before they can mark your email as “spam” in their Gmail or other provider. Giving the guests this option can be turned on or off with the setting below. If it’s turned on, update the message that displays to guests using the language string below.

Go to Configuration > Settings. Search for the setting below and define the value according to the table below.

Setting	Value
customersettings.optoutemailcheckboxenabled	True/False - Shows and hides email opt out checkbox in my account and upon account creation

Update ‘Account.fields.optoutemailcheckbox’ if “Opt out of our Marketing Emails” is not desired as default. Instructions for updating this language string can be found here.

Language String	Value
Account.fields.optoutemailcheckbox	Opt out of our Marketing Emails

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