Common Troubleshooting: Delivery

1 Q: I am attempting to set up delivery and see the field “RTP Code” on the Add Shipping Location screen. What code is supposed to go in this field?
2 Q: The delivery method or delivery detail in the order view in One|Resort doesn’t match the guest selection.
3 Q: Delivery information is not displaying on the order confirmation email
4 Q: Orders are failing because the delivery setup in Aspenware Commerce doesn’t match the setup in RTP.

Q: I am attempting to set up delivery and see the field “RTP Code” on the Add Shipping Location screen. What code is supposed to go in this field?

A: The “RTP Code” must be retrieved from RTP|One. It can be found in the database for the associated Delivery Detail. Contact your Aspenware Representative if you need help obtaining the Delivery Detail codes from your database to complete this task.

Q: The delivery method or delivery detail in the order view in One|Resort doesn’t match the guest selection.

A: This is usually due to a mismatch between RTP|One delivery method and delivery detail codes and the delivery method and delivery location codes configured in Aspenware in the Delivery plugin.

Q: Delivery information is not displaying on the order confirmation email

A: Order confirmation emails do not currently display delivery selections. The RTP|One order is the most accurate reference to find which delivery selections a guest made when completing their order.

Q: Orders are failing because the delivery setup in Aspenware Commerce doesn’t match the setup in RTP.

A: This would cause an order to fail. After fixing your delivery setup, contact us and share the failed order # as well as the desired correct delivery method or location code, and we can resolve the order failure.