Product Launch Readiness Professional Services Package

Executive Summary

Thorough product build planning, testing, and auditing are often afterthoughts when launching products for sale online. A failure to adequately plan for online product sales results in issues ranging from failed orders and out-of-balance accounts to product setup mistakes that significantly overcharge customers.

Aspenware’s service team is uniquely able to help with this challenge because our team is comprised of both Aspenware Commerce and POS experts. While we don’t have the availability to handle the full product build for resorts, we can walk resorts through the entire product configuration process, leading to a successful launch.  Our team can ensure requirements are fully gathered for products and create a thoroughly defined build checklist (recommending the best configurations to accomplish business requirements). Once the product build is complete, Aspenware can serve as another set of eyes, reviewing both Aspenware and the POS setup.

Prerequisites

• Minimum 3 weeks notice before launch date + Maximum 10-hour AW commitment 

• Products are mostly built in the POS prior to starting PS project

• First come, first served basis - Aspenware has limited capacity 

• Does NOT include: Actual product build, full regression testing, remediation of issues

• If issues arise during sales they will be the sole responsibility of the resort/customer.

Sample timeline/deliverables

Week 1

• Form sent to resort to document product rules and AW to review (.5 hrs)

• Call to follow up on product requirements (.5 hrs)

  • Optional follow-up AW to prototype/demo different features (1+ hrs)

Week 2

• Aspenware Commerce Product Build and Testing Checklists created based on product requirements and sent to resort for building and testing (2 hr)

• Resort builds products and AW available to answer questions (1+ hrs)

Week 3

• Review product setup AW rep(s) work with resort using checklists (2 hrs)

  • Follow up Aspenware to provide steps to fix issues/improve the setup (1+ hrs)

  • Follow up Aspenware review setup after resort remediation (1 hr)