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This feature is not supported for: Resorts that use Siriusware as a POS. |
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IMPORTANT: “Resort Tools - Kiosk” and “Aspenware Arrival” are complementary tools to improve your guest experience, however, each product requires unique and separate implementation and configuration.
Typically resorts use a combination of both products to achieve optimal onsite experience for all. For example, a resort would email guests with upcoming orders and missing information before their trip, prompting them to complete information online using “Aspenware Arrival.” These guests can go straight to their activity. For guests that show up the day of, they would be directed to a kiosk to fill out information using “Resort Tools - Kiosk.” |
Feature Description
Resort Tools - Self Registration Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used anywhere at any mountain products sales location that has an RTP|One POS where mountain products are sold. This typically replaces customer sign-in signin at the rental shop, is used in Ski Schools ski schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.
Resorts can set up branded kiosks that are designed to be used on touchscreen monitors with peripherals. Fast Flow can be turned on for guests who completed their orders online or in advance. An order number will display for a guest who’s activity date is within 5 days according to the following logic:
The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past
The guest has a Rental order at any location +/- 5-days
The guest has any order +/- 5-days
Resorts can kiosks be set up at different locations across the mountain with unique configurations per location , and even (or per -kiosk, kiosk). It is highly configurable and can include unique flows, content, and images for each location to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:
collecting Collecting emergency contact details
completing Completing child registration profiles
completing Completing rental profile (and optionally selecting the damage waiver)
signing Signing waivers
printing Printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)
Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Locating/Creating an account for registration
Guests can locate their accounts through various methods:
1. Guests can scan a pass and their account will automatically be pulled up (card reader peripheral required).
2. Guests can search for their information by first name, last name, and DOB.
3. Guests can look up their accounts by entering their order # (an existing order in RTP is required).
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NOTE: If the guest does not have an account on file, they will be prompted to create an account after they have searched by their own information or order #. |
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Selecting registration participants
Once a user’s account has been located, they will be able to select each individual that will be participating in the registration. If needed, the guest can add new family members as well.
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Child Registration collection
The child registration step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Emergency Contact collection
The emergency contact step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Rental Profile collection
When enabled, rental profile information will be collected for all participants. Optionally, an “add damage waiver” button can be enabled, which would prompt the POS to add damage protection to the order when finalizing their order.
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Waiver collection
Waiver collection saves signatures for participants. If a minor is a participant, then only adults above the resort’s specified age range will be selectable members to complete the waiver on behalf of the minor.
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Printing
As a final step, optionally, print information from IIS. Printing is commonly used to print a rental form that can be scanned for rental fulfillment.
Other Details
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Branded and seamless kiosk for guest information capture: The first step guests take before completing transactions at the RTP ONE POS.
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Designed to be used on touchscreen monitors with peripherals (details in configuration guide).
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Configurable and can be set up with unique steps, content, images, etc. for each location.
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“Fast Flow” can be turned on for guests who completed orders online or in advance.
An order number will also display for a guest if their order’s activity date is within 5-days. An order # is displayed based on the following logic priority:
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The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past
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The guest has a Rental order at any location +/- 5-days
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Logging into Resort Tools
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To increase security, a resort staff member is required to login prior to opening up each terminal to the guests. There will be two credentials shared with the resort: ‘admin’ and ‘user.' To configure Resort Tools, you will login with your admin credentials, and to enable guests to use Resort Tools, you will login with your ‘user’ credentials.
Each terminal must be logged into separately and the session by default will last for 180 days. Upon upgrade and first sign in, the ‘clock’ will start for your 180 day session. We recommend that the Resort logout and log back in prior to the time expiring to ensure that there is no down time once the login expires on day 180.
Credentials will be generated upon deployments from v3.8 onwards. Those credentials will be given to the Resort in a secure method directly after from Aspenware. If credentials are forgotten, the Resort must submit a ticket to Aspenware to resend those credentials.
If credentials are compromised, the same must happen, but Aspenware will generate new credentials for the Resort. This will require Aspenware to re-deploy Resort Tools. This will NOT require a new sign in if you were signed in previously; however, the Resort is advised to sign out if the credentials are compromised.
Resorts Tools Guest Flow
The slides displayed below demonstrate the guest experience when using Resort Tools.
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