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Arrive Parking Reservations
Arrive Parking Reservations
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  • Customize Arrive Parking Language Strings

Arrive Tasks

  • Obtain Arrive Parking’s endpoint(s) and key(s) specific to resort.

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Hoorooh Tasks

  • Obtain Hoorooh’s endpoint(s) and key(s) specific to resort.

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Infrastructure Tasks

  • Install and enable the Arrive Parking Plugin.

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Aspenware Commerce Tasks

  • Configure Arrive Parking Plugin

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  • Verify Square is Installed and Active

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  • Create Category for the Parking Product

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  • Create Product for the Parking Product

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  • Configure Arrive Parking Refund Email Template(Optional - only with Square)

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  • Add a Customized Parking Sales Report (Optional)

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  • Install and Configure the Arrive Parking Plugin

    1. Go to Configuration > Local Plugins and change the “Group” filter to “Aspenware.”

    2. Locate the “Arrive Parking” plugin and click Install.

    3. Restart the application by clicking the green Restart application to apply changes button.

    4. Once complete, ensure the application is installed and enabled

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  1. Configure Arrive Parking Plugin

  2. Verify Square is Installed and Active

  3. Create Category for the Parking Product

  4. Create Product for the Parking Product

  5. Configure Arrive Parking Refund Email Template(Optional - only with Square)

  6. Add a Customized Parking Sales Report (Optional)

  7. Customize Arrive Parking Language Strings (Optional)

1. Configure the Arrive Plugin

  • Go to Configuration > Local Plugins and change the “Group” filter to “Aspenware.”

  • Locate the “Arrive Parking” plugin and click Configure.

  • Configure the following fields: Note that these will be different between test and prod.

    1. Availability Url: Input URL obtained from Hoorooh.

    2. Availability Api Key: Input key obtained from Hoorooh.

    3. Arrive Url: Input URL obtained from Arrive.

    4. Client ID: Input Client ID obtained from Arrive.

    5. Client Secret: Input Client Secret obtained from Arrive.

    6. Arrive Coupon Code: Input Coupon Code obtained from Arrive.

    7. Arrive API Scopes: Input ‘partner’

    8. Refund Webhook API Key (Share with Arrive Parking): Click Generate Key to populatethis field. ONLY CLICK GENERATE KEY ONCE. This is a key generated by Aspenware Commerce for each store, and must be provided to Arrive, along with the refund URL, to complete the configuration. Note that refunds are only available to resorts using Square as a payment provider.

  • Click Save Settings.

  • Share Refund Webhook API Key and Refund URL with Arrive Parking (see notes below).

Note

IMPORTANT: When sharing the generated Webhook key with Arrive, ensure that they add this API key in a header called 'parkwhiz-auth.”

The refund URL provided to Arrive Parking is always "https://<site url>/arrive/bookings/cancel", where "<site url>" would be your resort domain, i.e. 'shop.resort.com.'

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2. Verify Square is Installed and Active

  • Go to Configuration > Payment Methods and search for Square. Check to make sure that Is active is checked if you are using Square as a payment gateway.

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  • Create a product shell following the instructions in Configuration: Products and then include the following specifics for Arrive Parking.

    1. Short Description: Enter the short description for the product. Note that HTML and Long Descriptions are not supported for Arrive Parking products and can cause PDP issues if used.

    2. Email description: Input the email content HTML messaging that guests should receive when purchasing this product. Guests will receive two emails, one from Aspenware for the order confirmation and a second from Arrive to manage their parking reservations. The Arrive email is controlled within Arrive’s platform.

    3. Published: Check to enable.

    4. Product tags: Enter tags if you want them displayed in the classification window.

    5. Product Template: Set to “Arrive Parking Product”, then click Save and Continue Edit. This will automatically generate the majority of required attributes for the product.

    6. Pictures: This product requires two images. Product images should follow standard product specifications - 1700 x 700 px and 275 KB. The remaining lot images are populated from Arrive and must be managed from the Arrive platform.

      1. The first product image that is uploaded is displayed as the product card image and also as the main product image on the PDP when the screen is scaled to display the image.

      2. The second image uploaded is displayed as the parking map image and is required to have the Title set to “Parking Map”.

    7. Product Attributes: The majority of attributes will automatically be added after the product template “Arrive Parking Product” is saved. Start Date will need to be configured manually with Text prompt [Date], Is Required DISABLED, and the Control type set as “Date Picker”.

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  • To configure the Arrive Refund email template go to Content Management>Message Templates and Edit to edit the ‘ArriveParkingRefund.CustomerNotification’ email template. 

  • To edit the email HTML, go to Tools>Source Code and adjust the HTML from there in the Source code window. In the body portion of the email template, paste the following code and customize as desired.

    Code Block
    %Store.Name%. Order #%Order.OrderNumber% refunded
    <p><a href="%Store.URL%">%Store.Name%</a> <br /><br />Order #%Order.OrderNumber% has been just refunded<br /><br />Amount refunded: %Order.AmountRefunded%<br /><br />Date Ordered: %Order.CreatedOn%</p>

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  • For more details on email configuration, refer to Configuration: Emails.  

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  • In order to track revenue recognition across disparate fulfillment systems, contact your Aspenware Representative (support@aspenware.com) to add a customized parking sales report.

  • Once added, go to nop4you > SQL REPORT MANAGER > Reports. There are 3 reports available for Arrive Parking:

    1. Online Prepaid Parking Export

    2. Online Prepaid Parking Refunds

    3. Online Prepaid Parking Export with Cancels

  • Select Aspenware Reports>[Report Name] and enter/select the following:

    1. Enter from date and To date: This is the date range for the report you’d like to see.

    2. Select Payment Status: This enables the selection of the types of transactions you’d like to see.

    3. Click Generate or Export to Excel.

The report will list all relevant data for the Arrive Parking transactions.

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Info

NOTE: Aspenware will generate an order# and save to RTP|One but currently any Arrive Parking product(s) will show as a blank line item in the order. Therefore resort’s guest services teams will not be able to see or manage Arrive Parking orders within RTP|One and will need to reference Arrive Parking for managing parking reservations.

7. Customize Arrive Parking Language Strings (Optional)

There are several customizable language strings available in conjunction with Arrive Parking. For instructions on editing a language string, see the Language Strings Library. The following language strings are available for customization:

Resource Name

Default Value

Example

aspenware.arriveparking.fields.datelabel

Choose your date

aspenware.arriveparking.fields.dateplaceholder

When are you going?

aspenware.arriveparking.fields.locationlabel

Choose your location below

aspenware.arriveparking.fields.locationlistinstructions

Choose a date to view parking locations

aspenware.arriveparking.fields.locationplaceholder

Where would you like to park?

aspenware.arriveparking.text.locationlistinstructions

Choose a date to view parking instructions

aspenware.arriveparking.text.locationliststarttime

These reservations start at ${Time}

aspenware.arriveparking.text.locationlisttitle

Choose from available parking lots

aspenware.arriveparking.text.lotnotestitle

Lot notes

aspenware.arriveparking.text.lotstarttime

Starts at ${Time}

aspenware.arriveparking.text.moreinfobutton

More info

aspenware.arriveparking.text.parkinginfotitle

Parking Info and Map

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