Aspenware System Optimization Package

Optimize your ecommerce system by aligning with industry best practices. Aspenware’s industry experts offer an optimization service designed to enhance Aspenware product usage in order to increase conversion rates, decrease configuration and reduce maintenance overhead.

About System Optimization

Aspenware Professional Service’s Optimization Package provides an outside perspective on your resort’s product setup to optimize configuration. By taking a critical look and rethinking customized elements, Aspenware resort partners are aligning with industry best practices to increase ROI on their integrated systems. This process helps teams to reduce maintenance costs and allows for easier upgrades and adoption of new features, enhanced standardizations across departments, as well as a curated user experience.

The Optimization project is broken into three phases; assessment, implementation, and sustainability. The goal of the project is not just to identify opportunities for improvement in the current configuration, but also to establish processes to ensure long-term success. Through this process, Aspenware will provide guidance to create product standardization recommendations that can be rolled out across all resort departments.

As each resort’s operations are unique, each optimization package can be tailored to suit your resort's individual needs. Basic packages include a site assessment, in which a detailed report is delivered to organizational leadership outlining opportunities to improve site performance and the guest experience. From there, you may elect to continue working with Aspenware to implement these recommendations and develop a long-term strategy for maintenance.

Creating the best user experience is at the heart of the services Aspenware offers. Optimization is no different. With this process, Aspenware partakes in an in-depth review of your store, searching for opportunities to improve the current setup and/or align with best practices. Product setup is reviewed, and site performance is evaluated. Through the project, trouble areas are identified, a plan is created to address any issues, and changes will be implemented. Finally, if desired, Aspenware will help train the resort on how to maintain a process going forward.

As resorts look for opportunities to ease product maintenance burdens, cut costs, and create more efficient processes, many are looking to eliminate customization and return to Aspenware’s recommended configuration. Aspenware’s optimization project helps resorts do just that. The benefits of completing optimization engagements are significant — increased end-user satisfaction, easier and faster upgrades, and more standardization, to name a few. Optimization projects are designed to help resorts realize all the benefits and features available to them across their complex system integrations.

Key Performance Indicators

Three Phases

Assessment

Aspenware provides another perspective and outside set of eyes to review resort system configuration. Aspenware will use their experience as ecommerce experts to create an implementation plan with timelines and operational considerations to be delivered to resort leadership for review.

Implementation (Optional)

Once the assessment phase is complete, our team will partner with your leadership to prioritize suggestions based on ease of implementation and return on investment. Our experienced team can assist with heavy lifting such as feature adoption, training, and build.

Sustainability (Optional)

While the previous two phases help resorts return to recommended configuration, we also understand the importance of developing processes to stay aligned in the future. During the Sustainability phase, Aspenware can assist with the creation of standardization recommendations for department stakeholders, advise on governance procedures, and help develop a strategy for future upgrades.

Meet the Team

Aspenware’s Professional Service Team is uniquely positioned to offer insights gained from working with resorts to optimize training, product configuration, testing practices, and analytic reporting to fully utilize your Aspenware software.

Open

Get Started on Your Optimization

Assessments start at $3750, and will cover all visible products on your store. Additional hidden products (i.e., renewal and voucher accessed products) may affect the price. Please reach out to your Aspenware Representative or Yolanda Foose, y.foose@aspenware.com if you have any questions or are interested in applying for Aspenware Optimization Package.