Configuration: Print at Home Ticketing

Setup Checklist

This section is a comprehensive and high level summary of all tasks and prerequisites required for this feature to function properly. This section is purposed for use after an administrator is familiar with configuring this feature as an “audit” checklist. For detailed set-up instructions, jump down to “Prerequisite Tasks” and “Detailed Setup Guide” and then follow up with this checklist to ensure all steps are completed.

Prerequisite Tasks

This section describes all requirements that must be completed before you can begin setting up this feature. Once these tasks are complete continue to the next section.

POS Tasks

• Configure the Product Header Codes(s) or DCI in your resort POS according to the rules that make this product eligible for scanning by the native POS scanners.

  1. In Siriusware consider setting up your item as a ‘Regular Item’ that ‘creates an Access record,' like the example below.

     

• Siriusware resorts need to ensure there are no issues with the SW Web Host and that a “sales number” in Sirusware is completed with each order. A sales number generated by the SW Web Host is required to get orders into a state where the follow-up email will be sent.

• Any RTP|One Product Header sold as “Print At Home” must be correctly configured with a product component that is set up as an access product, like the example below. Only non-preloaded access products are supported with print at home tickets which must be set to ‘Never Preload’ for the Prepaid Access Behavior.

Infrastructure Tasks

• Ensure your scanners are configured for both test and production Siriusware or RTP|One to test this functionality end to end.

• Ensure the OrderStatus function in Azure is configured and that there are no errors with this function as part of implementing this feature.

Commerce Tasks

• There is a new product classification called ‘Send Print-at-Home Notification’. When assigned to a product, this is meant to trigger sending a follow-up email if the product is purchased with a QR code for the Axess Code of the Ticket. This uses a new OrderPlaced.PrintAtHomeCustomerNotification message template that includes a %Order.Barcodes% message token. If you wish to use print at home functionality, contact your Aspenware representative to ensure these items are all in place for your test and production sites.

• To configure the print at home email template go to Content Management>Message Templates and Edit to edit the ‘OrderPlaced.PrintAtHomeCustomerNotification’ email template. 

  • To edit the email HTML, go to Tools>Source Code and adjust the HTML from there in the Source code window. In the body portion of the email template, paste the following code and customize as desired. Do not remove the %Order.Barcodes% message token.

    <p style="margin: 0;">Hello %Order.CustomerFullName%,</p>
    
    <p>Below is the voucher for your RESORT ticket.</p>
    
    <p>Add details on redemption.</p>
    
    <div class="”block”" style="text-align: center;">%Order.Barcodes%</div>
    
    <p>Order Number: PK%Order.OrderNumber% <br /> Date Ordered: %Order.CreatedOn% <br /><br /> %Order.Product(s)%<br /> <br /> Terms of print at home tickets here.</p>
    
    </td>
    

• Additional styling can be applied to information within the %Order.Barcodes% table using email CSS, using the following div classes.

  

• For more details on email configuration, refer to https://hub.aspenware.net/main/Configuration:-Emails.1251868693.html

Settings, Language Strings and/or HTML Widgets for this Feature

This feature may require updates to the following settings, language strings and/or HTML Widgets. Learn more about how to update and create Settings, Language Strings, and HTML widgets follow the links to the respective section.

Settings

• Go to Configuration > Settings > All Settings and search for 'ordersettings.orderidprefix.' The value here must match the value that is configured for the Order Processor Order ID. Ask your Aspenware Representative what your Order Processor Order ID is if you are unsure.

• SIRIUSWARE ONLY: In Aspenware Commerce, under Configuration> Settings> All Settings, locate  "OrderProcessing.SendExternalPrintAtHomeNotification"

  1. If this is set and the value is TRUE, then the print at home email will be sent from the Status function and not the Order Processor. This should be true for Siriusware resorts.

Detailed Setup Guide

1. Assign Send Print at Home Notification

• From Plugins>Product Classifications>Add Assignment, select the desired category and product.

• If print at home functionality is only desired for a particular attribute combination, check the desired product attribute values that are associated to print at home products. If the entire product should be set up as a Print-at-Home product, do not check any of the attribute options.

• In the Classification table, click the Assign checkbox for the Send Print at Home Notification classification.

• Click Add.

• Make sure you have your product set to be auto fulfilled in Aspenware Commerce using the guide in Overview: Autofulfill/Finalize Sale.