The Voucher feature within Aspenware Commerce supports using payment value vouchers during the checkout flow as an additional payment type. Additionally, the newer Voucher Redemption plugin offers more robust voucher functionality including product voucher redemption directly from any page on a resort’s commerce site. Voucher Redemption supports the use of product vouchers, product/discount vouchers, and discount vouchers. This functionality is perfect for the redemption of Friends & Family tickets or Employee coupons.
Most commonly, voucher redemption is used for things like Buddy Passes or Employee Passes, but this feature can also be used in other ways. This document outlines the creative ways some resorts have used the Voucher Redemption feature.
Thredbo and “Bring a Friend” Vouchers
Thredbo is currently using Enhanced Voucher Redemption to allow guests to redeem summer “bring a friend” vouchers on their store.
The banner acts as a “fence” to validate whether the voucher number entered matches specific vouchers from RTP|One that have been configured to sell a hidden product in Aspenware Commerce. Once the voucher number has been validated through the banner, the guest will be rerouted to the otherwise fenced voucher product to complete checkout.
Once the guest completes checkout the voucher will be inactivated as used or decremented (depending on how many uses the voucher has) in RTP|One. This ensures that multiple guests cannot redeem the same voucher on Commerce or at the window.
Sugarbush and Mountain Collective Pass Holders
Sugarbush is using the voucher redemption feature for Mountain Collective pass holders, and they have seen tremendous success! Sugarbush allows Mountain Collective pass holders to either reload their 2 or 3 included days onto existing Sugarbush media or receive a QR Code to pick-up their media at a Pickup Box at the Sugarbush base area. In both cases, the skier can skip the ticket window altogether. In the Sugarbush store, when redeeming their voucher, a guest is able to upload their photo (if required) and sign a COVID attestation (required for Vermont).
Sugarbush uses their brand site to provide “know before you go” details around how to redeem all their "Special" tickets. This helpful page links guests directly to the store where they can redeem a Mountain Collective voucher.
On the store, a voucher banner is visible above the product cards and the product detail page area. This banner is visible at all times until the guest has entered the checkout flow:
The guest will enter their voucher code here and click “Validate.” If valid, the guest will then be presented with a message like the below, linking the guest to the appropriate product for their voucher.
The guest will be taken to a unique Product Detail Page where they can add to the cart:
In checkout, guests are either prompted to reload (if available) or purchase new media for a small fee, which is able to be picked up at the PUB.
From there, the guest will complete their purchase and will receive a confirmation email with a QR code. The QR code can be scanned at a Pickup Box for automatic media printing.
Jackson Hole and a Dedicated Voucher Validation Page
Whether you opt to use the voucher banner or just want to be able to send your guests to a special redemption page straight from your resort’s home page, you can use native Aspenware Commerce funtionality to create a dedicated voucher redemption page like Jackson Hole did. This can be styled to pull in your resort’s theme. This dedicated Voucher Validation page is accessible via the url only and will not be part of a shop dropdown menu.
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