Q: What version of Aspenware Commerce do I need to be on in order to have access to Order History?
A: Order History is available in version 2.18 or later.
Q: How far back can a guest see previous orders?
A: Orders go back as far as a customer has order data in Aspenware Commerce. Orders that were placed directly into the POS system (not through Aspenware Commerce) will not be displayed in Order History.
Q: Can I see shipping information?
A: No, Order History does not include the shipping address.
Q: Can I hide/show certain attributes from Order History?
A: No, only default attributes are shown in Order History details and cannot be modified.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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