This guide will review how to set up Arrive Parking in Aspenware Commerce.
NOTE: This enhancement is currently only available to Powdr Resorts. Refunds are only available to resorts using Payeezy as their payment gateway. Cross Sell is available to all customers.
Overview
Aspenware is excited to deliver another milestone in elevating the guest experience, specifically for POWDR resorts. Working with two third-party vendors, Arrive Parking and Hoorooh Digital Services, Aspenware now delivers real-time parking availability to Powdr customers purchasing through the Aspenware platform. This enhancement eliminates the need for guests to visit a different site after completing their purchase through any of Powdr’s ecommerce sites, giving the guest the ability to purchase everything they need in a single purchase. In addition to the integration, Aspenware has enhanced Cross Sell functionality to be more robust, providing guests with visual reminders and easy navigation to products that may not be “top of mind”, parking being an excellent example.
Feature Detail
Arrive Parking utilizes the Aspenware Commerce Cross Sell feature to offer customers the option of purchasing paid parking ahead of time for the parking lot of their choice. When the guest adds a relevant product to their shopping cart, the Arrive Paid Parking product will appear in the mini-cart.
Once the guest clicks on the Arrive Paid Parking product, they are taken to the Arrive Paid Parking screen where they can choose the date for which they would like to purchase parking. Upon date selection, a list of available lots appears with pricing for each lot. Note that a map of the mountain area is available at the top of the screen for reference.
Selecting the MORE INFO dropdown for a particular parking lot will give the guest a visual of the parking lot and the physical address.
Once the desired lot is selected, the guest clicks ADD TO CART and the paid parking product is added to their cart.
Inventory is maintained by Arrive and Hoorooh gets an update every 60 minutes. When the guest clicks "complete order" the products are sold and if the lot space is no longer available, Arrive does not allow the sale to complete. Guest will then receive the following error message and the item will be removed from their cart. No inventory is managed through Aspenware.
Configuration Guide
Arrive Tasks
This function requires synchronization with Arrive/Parkwhiz and Hoorooh. If Arrive/Parkwiz or Hoorooh is down, or cannot connect for any reason, parking cannot be sold through Aspenware Commerce.
In addition, Arrive limits the number of times their data can be accessed, which could cause some orders to fail.
Configure resort in Arrive with Aspenware’s generated endpoint and key.
Provide Aspenware with Arrive’s endpoint(s) and key(s) specific to the resort.
Hoorooh Tasks
Provide Aspenware with Hoorooh’s endpoint(s) and key(s) specific to the resort.
Commerce Tasks
Install and Configure the Arrive Parking Plugin
Go to Configuration > Local Plugins and change the “Group” filter to “Aspenware.”
Locate the “Arrive Parking” plugin and click Install.
Restart the application by clicking the green Restart application to apply changes button.
Once complete, ensure the application is installed and enabled
Configure the Arrive Plugin
Go to Configuration > Local Plugins and change the “Group” filter to “Aspenware.”
Locate the “Arrive Parking” plugin and click Configure.
Configure the following fields:
Availability Url: Input URL obtained from Arrive.
Availability Api Key: Input key obtained from Arrive.
Arrive Url: Input URL obtained from Arrive.
Client ID: Input Client ID obtained from Arrive.
Client Secret: Input Client Secret obtained from Arrive.
Arrive Coupon Code: Input Coupon Code obtained from Arrive.
Refund Workbook API Key (Shared with Arrive Parking): Click Generate Key to populate this field. ONLY CLICK GENERATE KEY ONCE. This is a key generated by Aspenware Commerce for each store, and must be provided to Arrive, along with the refund URL, to complete the configuration. Note that refunds are only available to resorts using Payeezy as a payment provider.
NOTE: Refunds are only generated by a customer request through the ParkWhiz app or ParkWhiz email confirmation and must be requested 1 hour prior to the lot opening. If the ParkWhiz app email matches the Aspenware booking email, then the guest can request a refund through the app or email. If emails don’t match they can only request a refund through email.
Click Submit.
Verify Payeezy is Installed and Active
Go to Configuration > Payment Methods and search for Payeezy. Check to make sure that Is active is checked.
Create Category for the Parking Product
For details on configuring a category, see the documentation on Configuration: Categories
Choose a name for your category that is best for your resort, examples include: Parking, Paid Parking, Reserved Parking, Parkwhiz Parking.
NOTE: Parking pricing is supplied from Arrive via the API. You do not need to define a price, except for displaying a “STARTING AT” value.
Create Product for the Parking Product
Create a product shell following the instructions in the documentation for Configuring Products and then include the following specifics for Arrive Parking.
Short Description: Enter the short description for the product. Note that HTML and Long Descriptions are not supported for Arrive Parking products and can cause PDP issues if used.
Email description: Input the email content HTML messaging that guests should receive when purchasing this product. Guests will receive two emails, one from Aspenware for the order confirmation and a second from Arrive to manage their parking reservations. The Arrive email is controlled within Arrive’s platform.
Published: Check to enable.
Product tags: Enter tags if you want them displayed in the classification window.
Product Template: Set to “Arrive Parking Product”, then click Save and Continue Edit. This will automatically generate the majority of required attributes for the product.
Pictures: This product requires two images. Product images should follow standard product specifications - 1700 x 700 px and 275 KB. The remaining lot images are populated from Arrive and must be managed from the Arrive platform.
The first product image that is uploaded is displayed as the product card image and also as the main product image on the PDP when the screen is scaled to display the image.
The second image uploaded is displayed as the parking map image and is required to have the Title set to “Parking Map”.
Product Attributes: The majority of attributes will automatically be added after the product template “Arrive Parking Product” is saved. Start Date will need to be configured manually with Text prompt [Date], Is Required enabled, and the Control type set as “Date Picker”.
Price: Scroll down to the Price section on the Product detail page and enter a value for Price. Parking pricing is supplied from Arrive via the API. The only price you need to define in the PDP is the lowest price the parking will sell at, so that it populates correctly when displayed with the label “STARTING AT”.
(Optional) Configure Review Refund Management Process
Common Troubleshooting guide
Q: I can’t see Arrive orders in RTP, how can I manage them?
A: Aspenware will generate an order# in RTP|One but currently any Arrive product(s) will show as a blank line item in the order. Therefore resort’s guest services teams will not be able to see or manage Arrive orders within RTP|One and will need to reference Arrive for managing parking reservations.
Q: My images aren’t showing as expected, how do I fix this?
A: Depending on the image at issue there are several resolutions:
The first image uploaded in admin will be shown on the product card and when the guest first navigates to the PDP.
The second image uploaded needs to be tagged with the Title “Parking Map” and this will trigger the image to show in the parking map area of the PDP.
Lot images are configured in Arrive parking. To modify these make changes in Arrive.
Q: When is the latest opportunity a guest can trigger a refund?
A: The guest can submit a refund through Arrive’s email, Arrive’s website, or Arrive’s app up to one hour prior to lot opening.
Q: Can I issue a guest a refund after their reservation has expired?
A: Resort guest services teams at resorts cannot perform this action. Guests or resort staff will need to contact Arrive directly to request this.