Q: The Cross sell lightbox is driving customers crazy! It’s got too many products and it is popping up too often.
A: Revisit your cross sell settings and follow these guidelines:
Set the number of items that appear in the cross sold lightbox or mini cart to be 4 or less
Set the number of times the lightbox appears to a LOW number (less than 4)
Keep the number of associated cross sell products low (again, 4 or fewer)
The combination of those three settings, when they have high values is very disruptive, and dilutes the impact that you are looking for when you employ cross sell. Change the settings until you feel you’ve found the sweet spot.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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