Q: The pricing calendar is not properly pulling back the dates that I have dynamically priced or loads blank
A:
First confirm that all required attributes have [Pricing Calendar] added to the text prompt.
Next, confirm that base pricing is configured for all relevant dates in addition to override pricing. Both need to be present for the calendar to function properly in many cases.
Finally, confirm that the override windows have the display order of 101, 102, 103, and they are ordered with the lowest display order number being base at 100, the override window with pricing closest to the arrival date being 101, the second closest window from the arrival date 102, and so on.
Q: My orders are failing to send to RTP.
A: Check RTP to ensure that that pricing date ranges and/or pricing seasons are valid for the product dates being utilized. Also that the AW client/location is added to the product header.
Q: All of my attributes are not showing to be priced.
A: Most likely you added or modified the product’s attributes after it was dynamically priced. Dynamic pricing is not currently compatible with making changes to attributes on the product once it has been dynamically priced.
Q: When I attempt to upload my pricing import spreadsheet, I get an error.
First check to see that your sheet has data defined for all of the rows and that data is formatted properly. An error may be thrown if there is bad data in your sheet somewhere. The sheet could also be too large. We see success when sheets have less than 15k lines. Consider breaking your sheet into smaller sheets and uploading them 15k rows at a time.
Q: I made updates to my dynamic pricing during a high volume event and the prices didn’t update for up to an hour until after I made the changes.
A: Your site was likely autoscaled or manually scaled due to a high volume sales event. When a site is scaled out, admin changes take at least 1 hour to appear on the store. More details here.
Q: Can I put dynamic pricing on a season pass?
A: Technically dynamic is only supported for date based products, which a season pass is not. However, we have had resorts go live with a hidden radio button date product configuration that has dynamic pricing added to it, and that has been a successful implementation of adding dynamic pricing to season pass products. Contact your Aspenware Service Representative for more details. Keep in mind that this configuration is not supported for renewal products.
Q: Dates are showing up as selectable on my product detail page calendar that I have not configured pricing for.
A: Check to see if base pricing is configured for these dates. If base pricing is configured for a date, but override pricing is not, a product could sell for $0, so ensure that both base and override pricing is configured for all eligible dates. If a date is configured for base pricing but should not be remove it. If you cannot remove pricing for that date, contact your Aspenware Representative.
Q: I am able to remove pricing myself on some dates and for some rows but not others?
A: If a product variant has a sale for a date that is dynamically priced it will no longer be able to be removed via the admin tool. The assumption is that if you have sold that day in production that it should be a valid date. If you want to have the date no longer be available for purchase, consider eliminating the date using Inventory control functionality. If the product is not an inventoried product and you would like this date no longer available, contact your Aspenware Representative and we can remove the sales data for that date in the database so you can delete it.
Q: Products are being sold for $0 on the store that are priced using dynamic pricing
A: Dynamic pricing quantities should always be set to exceed what you expect to sell online. If you sell out of the defined quantity and have base pricing configured for those dates, the product could sell at $0. To avoid this, always set quantities well above expected sales.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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