Setup Checklist
This section is a comprehensive and high level summary of all tasks and prerequisites required for this feature to function properly. This section is purposed for use after an administrator is familiar with configuring this feature as an “audit” checklist. For detailed set-up instructions, jump down to “Prerequisite Tasks” and “Detailed Setup Guide” and then follow up with this checklist to ensure all steps are completed.
1. INFRASTRUCTURE TASKS | |
|---|---|
Infrastructure Task 2 - REQUIRED | PREREQUISITE |
2. COMMERCE TASKS | |
Commerce Task 3 - REQUIRED | PREREQUISITE |
Prerequisite Tasks
This section describes all requirements that must be completed before you can begin setting up this feature. Once these tasks are complete continue to the next section.
POS Tasks
POS Task that must be completed first
Infrastructure Tasks - STILL NEED TO EDIT
Decide if you are syncing credit cards to RTP|One.
Create an Authorize.net account if you haven’t already done so.
Follow Authorize.net getting started guide: https://support.aspenware.com/en/support/solutions/articles/42000064328-getting-started-with-authorize-net
Send Aspenware your payment gateway ID.
API Instructions:
Login to the application with Admin credentials.
Go to Administration section.
Go to Configuration -> Payment -> Payment Methods.
Click on the edit link on AuthorizeNet payment methods.
Click on the configuration tab.
If you are going to use Sandbox (test) account the check ‘Use sandbox’ checkbox else leave it unchecked.
Select the transaction mode depending upon the requirement. If you want to just authorize the credit card the select ‘Authorize,' if you want to have actual payment instantly then go for ‘Authorize And Capture.’
Enter the Transaction key and Login ID which you get from Authorize.net account.
Click on save button
Send the following to Aspenware - It’s in an area on your account called “API”
Transaction Key: 5t46R28dnBV3V8bk
Login: 8jC8FVH5u42
Within Authorize.net, on the system info tab check the "Active" check box to make the payment method active so you can accept payment using Credit Cards.
Once test is vetted, we will start testing in live and putting some real transactions through for .50 cents or so to make sure Authorize.net is hooked up correctly.
Authorize.net Fraud Detection Suite settings
Hourly Velocity Filter - by default set to 100 transactions per hour
May need to disable this setting or set it to a larger number if the customer expects this much traffic.
Add Silent Post URL
Log in to your Authorize.Net account.
In your account settings specify the Silent Post URL (http://www.yourStore.com/Plugins/PaymentAuthorizeNet/IPNHandler) This is what it should be for each resort
Ensure Merchant Service Provider is set up to accept Authorize.net payment
The only other thing that could be causing all these transactions to decline with this response would be if there is something on your Merchant Service Provider (MSP)'s end that is causing this. Your MSP is the company that acts as your financial institution. The MSP deposits funds into your bank account and maintains your Merchant Account. They are also the company that charges you the percentage discount rate on your batch settlements.
For more information on this subject, we have a great Support Article about your MSP and their role, vs our own, in the payment process. For your convenience, I have provided a link to this article below:
Please navigate to the next link: https://support.authorize.net/s/article/What-Is-the-Difference-Between-Authorize-Net-My-Reseller-Processor-and-Merchant-Service-Provider-MSP-Who-Do-I-Contact-with-Concerns-Regarding-My-Transactions
I would recommend having the Merchant Service Provideron the line when you call. Please have them contact us at 877-447-3938. We are available 24 hours a day, 7 days a week (closed major holidays). Your Gateway ID is 2052951.
Please let them know they will need the last 4 of the bank on file, as well as the last 4 of the EIN (Tax ID) on file when they call to verify security. Please push option 5 to speak to someone.
You may also need to contact Merchant Service provider to help with accepting AMEX
After taking a look at your account, I can see that your gateway is set up to accept AMEX transactions. However, since these are receiving General Errors, it would seem that your Merchant Service Provider (MSP) has not yet enabled that card type on their end. Your MSP is the company that acts as your financial institution. The MSP deposits funds into your bank account and maintains your Merchant Account. They are also the company that charges you the percentage discount rate on your batch settlements.
Authorize.net Fraud Detection Suite settings
Hourly Velocity Filter - by default set to 100 transactions per hour
May need to disable this setting or set to a larger number if customer expects this much traffic.
Commerce Tasks
AW Commerce task that must be completed first
Detailed Setup Guide
Step 1 Header
Step 2 Header
1. Step 1 Header
First bullet
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