Q: How are taxes impacted by discount codes?
A: For exclusive tax, the product price before tax is discounted. The total, subtotal, and tax amounts will be updated accordingly.
Q: I have two components with different tax rates in RTP|One. How should I set up Tax on my Aspenware Commerce product?
A:
Option A: Aspenware Commerce doesn’t have the concept of components, so tax is configured at the product level. This means that if a product has components within the product that have different tax rates, how we handle this is to break out the components as separate products and sell them as hidden “add ons” with the correct tax rate.
Option B: Exclusive or inclusive tax is a store-wide setting in Aspenware Commerce, so all tax that is shown to the guest is either all inclusive or all exclusive. We have worked around this by choosing exclusive tax on the shop, and if there are product(s) that need to be inclusively taxed for whatever reason, maybe the split component tax workaround is too much for that product, etc. we recommend setting up the RTP|One product to use inclusive tax, but to price the product price in Aspenware Commerce to be inclusive of the tax $ (product price + tax $). The downside to this approach is that the guest doesn’t see the tax, so we only do this on rare occasions.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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